Open to opportunities

Oluwatosin Akinmurele

@oluwatosinakinmurele

Message

I improve customer support, lead generation, email campaigns, and operations using CRM and project coordination tools.

Nigeria

Message

What I'm looking for

I'm seeking a growth-oriented role in operations, customer success, or project management where I can apply CRM, communication, analytical, and coordination skills.

I've supported Shopmore.ng customers across email, phone, and chat, improving response efficiency by approximately 25% and maintaining 85–90% customer satisfaction. I manage CRM records in HubSpot and resolve basic inquiries with a 90% first-response resolution rate.

At GAOTek Inc., I generate and qualify 20–30 B2B leads daily and support email campaigns for technology-focused businesses. My experience also includes administrative operations at Ajike Med Center, Agile project management training with Tech4Dev, and quality control support in pharmaceutical production.

Experience

Work history, roles, and key accomplishments

Current

Email Marketing / Lead Generation Intern

Current

GAOTek Inc.

May 2026 - Present (5 months)

Conducted daily B2B lead generation and prospect research in the semiconductor and technology industries. Generated and qualified 20–30 leads daily and managed pipelines using HubSpot, Apollo.io, and Mailchimp.

Lead Generation Prospect Research B2B Sales HubSpot Apollo.Io Mailchimp Email Marketing Pipeline Management

Current

Customer Support Agent

Current

Shopmore.ng

Aug 2025 - Present (1 year 2 months)

Responded to 40–60 customer inquiries weekly across email, phone, and chat, maintaining professional communication standards. Improved response efficiency by approximately 25% and maintained a customer satisfaction rate of 85–90%.

Customer Support CRM HubSpot Ticket Management Phone Communication

Administrative Assistant

Ajike Med Center

Oct 2024 - Jul 2025 (9 months)

Managed front-desk operations, patient scheduling, and inquiries for a busy medical centre. Maintained billing, inventory, and patient records across manual and digital systems.

Administrative Support Front Desk Operations Scheduling Record keeping Documentation Microsoft Office

Project Management Trainee

Tech4Dev

Mar 2025 - Apr 2025 (1 month)

Completed hands-on training in Agile project management fundamentals, task tracking, and ClickUp usage. Gained foundational knowledge in project planning, sprint execution, and team coordination.

Agile Project Planning Team Coordination ClickUp Project Tracking

Quality Control Officer (SIWES)

NiISPO Pharmaceutical Ltd.

Dec 2023 - Jun 2024 (6 months)

Conducted basic laboratory and quality checks in compliance with pharmaceutical standards. Supported safety, quality assurance, and compliance processes across production lines.

Quality Control Laboratory Testing Compliance Quality Assurance Safety Documentation