Ruth Goodness Uzodimma

I've supported IT operations at FibreOne Broadband, managing asset records and technical documentation for more than 100 devices to support compliance and audit readiness.

I partnered with senior IT staff to diagnose hardware and software issues using root-cause analysis, helping reduce repeat tickets. I also trained end-users on workplace applications and IT best practices to encourage self-service resolution and improve user satisfaction.

My experience includes incident and service management, helpdesk support, documentation, IT asset management, and process improvement. I bring analytical thinking, customer communication, planning, and problem-solving skills developed through both technical support and administrative support work.

I'm continuing to build my technology skills through Google IT Support and digital professional development training, with strong interest in IT infrastructure, systems administration, cloud computing, DevOps, and technical operations.