David Ayandokun

I’m a Technical Support professional with hands-on, customer-facing experience in IT troubleshooting, end-user documentation, and incident documentation. I’ve completed Google Cybersecurity, Google Technical Support Fundamentals, and Google People Management, and I bring that foundation into practical service desk and cybersecurity simulations.

I built and deployed a browser privacy security tool (Chrome Web Store) and have demonstrated structured problem-solving through service desk and cybersecurity simulations with Datacom and Deloitte. I diagnose issues using ITIL-style troubleshooting, prioritize by impact, communicate clearly through resolution steps, and produce structured incident reports based on log analysis.

In my current Administrative & IT Operations Support (NYSC) role at Nat’l Commission for Museums & Monuments, I maintain records and support day-to-day equipment and Microsoft Office troubleshooting for colleagues. I also volunteer as an EdTech & Technical Support helper, training non-technical users on distance-learning tools and resolving connectivity and access issues—plus coordinating community outreach logistics for 500+ households.