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Russ Harvey

@russharvey

Operations leader at PGW Auto Glass who improved Glendale distribution hub fill rates to 80–90% and directed operations across 19 branches.

United States

Message

What I'm looking for

I'm positioned to drive immediate value as a Director of Operations or Vice President of Operations.

At PGW Auto Glass, I directed multi-state inventory distribution across 19 branches and supported performance across a business generating more than $70 million in revenue. I improved inventory controls and reduced inventory-related losses from $10,000–$20,000 to $3,000–$4,000 within 3–4 months.

I led an operational turnaround of the Glendale distribution hub, improving reported fill rates from approximately 40–60% to 80–90% through workflow redesign, updated SOPs, inventory visibility, and workforce cross-training. I also coordinated cross-border distribution activities with Canadian and Mexican business partners.

Earlier at The Home Depot, I increased store sales by 25% over five years while maintaining top customer service scores. I developed talent through coaching and leadership development, and achieved district-leading results for six consecutive half-year periods as Store Manager.

Experience

Work history, roles, and key accomplishments

Territory Director PGW West

PGW Auto Glass

Jul 2022 - Sep 2026 (4 years 2 months)

Led multi-site operations across a geographically dispersed territory, with responsibility for branch performance, distribution operations, P&L management, customer service, SOP development, leadership development, and operational execution. Improved inventory control and distribution processes across regional and international operations.

Multi Site Leadership P&L management Distribution Inventory Control SOP Development Leadership Development Operational Turnaround Process Optimization Cross Functional Collaboration Customer Service

Branch Manager

PGW Auto Glass

May 2019 - Jul 2022 (3 years 2 months)

Managed daily branch operations spanning customer service, inventory control, accounts receivable, deliveries, quality control, and product ordering. Supported cross-branch operational initiatives, including resets, relocations, and manager development.

Branch Operations Inventory Control Accounts Receivable Customer Service Quality Control Leadership Development

Co-Manager

Hobby Lobby

May 2017 - May 2019 (2 years)

Co-managed store operations, overseeing daily activities and supporting team performance.

Store Management Team Leadership Operations

Competition Services Team Lead

Vail Resorts

Dec 2016 - May 2017 (5 months)

Led competition services team, coordinating event operations and ensuring high-quality service delivery.

Team Leadership Event Operations Customer Service

Store Manager

The Home Depot

Aug 2011 - Nov 2016 (5 years 3 months)

Delivered district-leading results for 6 consecutive half-year periods. Increased store sales by 25% over 5 years while maintaining top customer service scores.

Store Management Sales Growth Customer Service Talent Development Coaching Performance Management

Assistant Store Manager

The Home Depot

Jan 2005 - Jan 2011 (6 years)

Achieved 15–25% YOY sales growth across multiple departments through operational execution and sales performance management. Improved shrink performance, product availability, customer satisfaction, and team productivity.

Operations Management Merchandising Sales Shrinkage Reduction Customer Satisfaction Team Productivity Leadership Development

Department Supervisor

The Home Depot

Jan 1999 - Jan 2005 (6 years)

Achieved 20%+ year-over-year sales growth in supervised departments. Trained new associates and supported improvements in customer service and product availability.

Account Department Supervision Sales Growth Training Customer Service Availability