At K&L WINE MERCHANTS, I directed operations through a company-wide reorganization aligned with a new growth vision. The business expanded bi-coastally, increasing its physical footprint by 50% and headcount by 25%.
I led the ground-up launch of retail and warehouse facilities in New York and Los Angeles, overseeing permitting, infrastructure buildout, staffing, and systems integration. I also designed a company-wide incentive program connecting business performance with frontline goals.
As General Manager, I built the operating foundation for anticipated growth across multiple locations. I built the company's first in-house delivery program and partnered with IT to deploy operational technology across inventory, merchandising, delivery, and omnichannel fulfillment.
Earlier, I directed the company's highest-performing retail location and led operations at Village Market. I bring experience in multi-site operations, organizational change, customer experience, and building operating systems that support growth.
