Ruslan Apanevich
@ruslanapanevich
I resolve travel booking issues and convert multilingual customer enquiries into confirmed bookings.
SpainWhat I'm looking for
At Tours4Cruisers, I handle customer enquiries for city excursions and cruise tours across email, phone, and in person, resolving booking issues and converting enquiries into confirmed bookings.
I've spent 20+ years supporting people from diverse cultural backgrounds, including independent remote client work as an English teacher and IELTS trainer. I bring clear written communication, calm problem-solving, scheduling and client coordination, and professional fluency in Ukrainian, Russian, English, and Spanish to international customer support teams.
Experience
Work history, roles, and key accomplishments
Customer Sales & Support Agent
Tours4Cruisers
Jan 2022 - Present (4 years 9 months)
Handle customer enquiries about city excursions and cruise tours via email, phone, and in-person. Resolve booking issues, provide product information, and convert enquiries into confirmed bookings.
Education
Degrees, certifications, and relevant coursework
Blagoveshchensk State Pedagogical University
Bachelor's Degree, English and Russian Language Teaching
Grade: Honours
Graduated with honours with a degree in English and Russian Language Teaching.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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