Maya Chikovani
@mayachikovani
Multilingual customer service specialist with a focus on satisfaction.
SpainWhat I'm looking for
I am a multilingual professional with extensive experience in customer support, tourism, and digital tools. My journey has been marked by a commitment to resolving complex cases and improving processes through AI and automation. I take pride in maintaining a customer satisfaction rate of over 92%, which I achieved by implementing effective feedback analysis tools.
Currently, I work as a Customer Service Specialist at ComData Group, where I handle multi-channel communications and manage complex cases related to payments, returns, and replacements. My previous roles as a Travel Agent and Product Manager have equipped me with the skills to deliver personalized support and develop custom itineraries, further enhancing my ability to meet customer needs effectively.
Experience
Work history, roles, and key accomplishments
Customer Service
ComData Group
Jan 2023 - Present (2 years 6 months)
Handled multi-channel communications (emails, chats, calls) and managed complex cases (payments, returns, replacements). Implemented feedback analysis tools and templates using AI, raising customer satisfaction by 25% and maintaining it above 92%.
Travel Agent
Lastminute.com
Jan 2022 - Present (3 years 6 months)
Delivered personalized travel support and post-sales service to clients. Coordinated with internal teams to streamline processes and improve service delivery.
Product Manager
Barcelona.de Tourist Info S.L.
Jan 2012 - Present (13 years 6 months)
Developed custom itineraries and negotiated with vendors to secure the best deals. Analyzed offers and managed budgets effectively to ensure profitability.
Marketing Officer
Travel Agency
Jan 2005 - Present (20 years 6 months)
Managed tour packages and ran Facebook promotions to increase sales and brand visibility. Assisted in developing marketing strategies to attract new customers.
Education
Degrees, certifications, and relevant coursework
Fernakademie Hamburg
Tourism Administration, Tourism Administration
Studied the principles and practices of tourism administration. Gained knowledge in managing travel-related services and operations.
Universidad DUI
Business Administration, Business Administration
Completed a comprehensive program in Business Administration. Developed a strong foundation in business principles and management.
Universidad de Tiflis
Business Administration, Business Administration
Undertook studies in Business Administration. Acquired knowledge in various aspects of business management and operations.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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