rusky User

Provided technical support via phone, email, and chat, diagnosing and resolving product and service issues while processing parts orders and returns to ensure timely customer service. Maintained detailed logs and contributed to the knowledge base to improve future troubleshooting.

Advised customers on Hewlett Packard solutions, assisted with product selection, and processed service orders to ensure correct parts delivery and system performance. Maintained and updated customer records for accurate service and parts ordering.

Provided parts sales support and logged technical support interactions to build the knowledge base, coordinating delivery schedules to meet customer expectations. Collaborated with team members to address escalations and ensure accurate customer information.

Managed customer inquiries on orders, payments, and deliveries for lighting products, verified customer information for compliance, and coordinated with departments to resolve service issues and returns. Educated customers on product offerings, warranties, and service terms.

Completed a Bachelor of Science in Information and Communication Technology at the University of Lagos, graduating in 2012.