Shunte Rice

I am a customer-focused technical support and logistics professional with years of hands-on experience helping customers resolve technical issues and managing order logistics. I excel at clear communication, troubleshooting, and keeping customers satisfied across phone and digital channels.

In my current role as a Repair Agent at Spectrum, I provide technical support for Video, Internet, and Voice services, guiding customers through fixes, documenting interactions, and escalating complex issues. I consistently look for opportunities to improve the customer experience and identify upsell or service-improvement possibilities.

Previously I spent eight years in logistics as a CSR for Rich Products, where I processed and updated orders in SAP, tracked product availability using Power BI, coordinated shipments and transportation, and ensured client satisfaction. I also have experience scheduling and dispatching service appointments through roles supporting installations and field agents.

I bring a practical blend of technical troubleshooting, order-management systems knowledge, and customer-service dedication. I am seeking roles where I can continue to solve problems, improve processes, and contribute to a customer-first team.