Open to opportunities

Emmanuel Anye

@emmanuelanye

Message

I am a customer service and IT support specialist resolving technical issues to boost satisfaction.

United States

Message

What I'm looking for

I seek hybrid or remote roles applying technical troubleshooting and customer service expertise to improve SLAs, streamline processes, mentor peers, and support business growth in fast-paced, high-volume environments.

I am a Customer Service and Technical Support Specialist with over 5 years of experience delivering high-quality client support in fast-paced, high-volume environments.

I provide technical support for macOS and Windows, and troubleshoot hardware, software, and network issues. I maintain 95%+ SLA compliance for all assigned tickets.

I have onboarded 15–20 new employees monthly, processed 100+ purchase orders per week, and resolved 60+ customer inquiries daily while maintaining a 95%+ satisfaction score.

I hold CompTIA A+, ITIL 4 Foundation, Professional Scrum Master I (PSM I), and Microsoft Office Specialist certifications, and I am committed to streamlining processes, improving satisfaction, and supporting business growth.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Tech Solutions Group

Jan 2023 - Present (3 years 5 months)

Provided technical support for macOS and Windows, onboarding 15–20 new employees monthly and maintaining 95%+ SLA compliance across tickets. Created documentation and collaborated with IT security to reduce downtime and improve first-call resolution.

MacOS Windows MDM VPN Help Desk Remote Support IT Security Documentation

Customer Service Representative

Home Depot

Mar 2020 - Dec 2022 (2 years 9 months)

Resolved 60+ customer inquiries daily with a 95%+ satisfaction score and processed 100+ purchase orders weekly, reducing delivery delays by 15%. Coordinated with inventory and logistics to decrease escalations and accelerate order fulfillment.

Customer Service Order Processing CRM ERP Phone Support Billing Accounts Receivable Cross Functional Collaboration

Customer Representative

Independent Bank

May 2019 - Mar 2020 (10 months)

Opened and serviced 25+ new accounts weekly with 100% accuracy and increased digital adoption by 30% through online banking guidance. Resolved disputes and escalations with 98% first-contact resolution while driving 15% product adoption via upselling.

Digital Banking Password Resets Security Dispute Resolution Compliance Upselling Customer Onboarding

Customer Service Agent

HD Supply

Apr 2018 - May 2019 (1 year 1 month)

Handled order inquiries and processed orders using Oracle ERP, managing customs documentation and coordinating logistics to meet delivery schedules. Resolved billing discrepancies and expedited urgent shipments to improve customer satisfaction and repeat business.

ERP Order Processing Customs Compliance Logistics Coordination Customer Support Inventory Coordination