Emmanuel Anye
@emmanuelanye
I am a customer service and IT support specialist resolving technical issues to boost satisfaction.
United StatesWhat I'm looking for
I am a Customer Service and Technical Support Specialist with over 5 years of experience delivering high-quality client support in fast-paced, high-volume environments.
I provide technical support for macOS and Windows, and troubleshoot hardware, software, and network issues. I maintain 95%+ SLA compliance for all assigned tickets.
I have onboarded 15–20 new employees monthly, processed 100+ purchase orders per week, and resolved 60+ customer inquiries daily while maintaining a 95%+ satisfaction score.
I hold CompTIA A+, ITIL 4 Foundation, Professional Scrum Master I (PSM I), and Microsoft Office Specialist certifications, and I am committed to streamlining processes, improving satisfaction, and supporting business growth.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Tech Solutions Group
Jan 2023 - Present (2 years 7 months)
Provided technical support for macOS and Windows, onboarding 15–20 new employees monthly and maintaining 95%+ SLA compliance across tickets. Created documentation and collaborated with IT security to reduce downtime and improve first-call resolution.
HDCustomer Service Representative
Home Depot
Mar 2020 - Dec 2022 (2 years 9 months)
Resolved 60+ customer inquiries daily with a 95%+ satisfaction score and processed 100+ purchase orders weekly, reducing delivery delays by 15%. Coordinated with inventory and logistics to decrease escalations and accelerate order fulfillment.
Customer Representative
Independent Bank
May 2019 - Mar 2020 (10 months)
Opened and serviced 25+ new accounts weekly with 100% accuracy and increased digital adoption by 30% through online banking guidance. Resolved disputes and escalations with 98% first-contact resolution while driving 15% product adoption via upselling.
Customer Service Agent
HD Supply
Apr 2018 - May 2019 (1 year 1 month)
Handled order inquiries and processed orders using Oracle ERP, managing customs documentation and coordinating logistics to meet delivery schedules. Resolved billing discrepancies and expedited urgent shipments to improve customer satisfaction and repeat business.
Education
Degrees, certifications, and relevant coursework
Emmanuel hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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Skills
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