At Gateway ICT, I qualified inbound leads, built new prospect pipelines, and managed sales from first contact through closing. My outreach increased the sales pipeline by 25%, contributed to a 15% increase in team revenue, and helped me achieve 110% of quarterly targets.
I bring more than five years of experience across B2B sales, travel sales, collections, customer care, and HR support. I use cold calling, research, relationship building, and strategic negotiation to turn opportunities into customers.
At One World Travels and Tours, I converted 40% of inquiries into confirmed bookings and maintained a 95% customer satisfaction rating through attentive after-sales support. Earlier, at Union Bank, I recovered 85% of my assigned portfolio value and improved collection turnaround time by 30% through structured outreach and payment-plan negotiation.
I'm comfortable working with Zoho, Salesforce, and sales pipelines, and I communicate fluently in English and Sinhala, with conversational Tamil and basic Hindi.
