Rukaiyah Hilme
@rukaiyahhilme
I lead RCM teams, optimize processes, and reduce operational errors.
Sri LankaWhat I'm looking for
At Apexia, I lead an RCM posting team to meet daily KPIs, optimize processes, and minimize error rates through collaboration. I was promoted to Team Lead within six months for strong leadership and operational excellence.
I've also delivered technical training and tier-2 support at HCL Technologies, maintaining team errors below 1% and achieving a 95% first-contact resolution rate. My background includes software development, Power BI workflow automation, CRM integration, and freelance full-stack websites that improved engagement and sales.
Experience
Work history, roles, and key accomplishments
Team Lead
Apexia
Jan 2025 - Present (1 year 7 months)
Lead a team in the RCM industry, ensuring daily KPIs were met or exceeded. Manage processes in the posting department and minimize error rates through process optimization and team collaboration initiatives.
Deliver technical training to cross-functional teams and provide tier-2 technical support for complex software issues. Maintain team error percentage below 1% and received the RmR Award for Best Performance within 6 months.
Delivered high-performance technical support with 95% first-contact resolution rate. Provided technical and customer service support, streamlining operations using MS Office 365 and proprietary web portals.
Software Developer
Websolix Technologies
Jan 2022 - Jan 2023 (1 year)
Developed frontend interfaces and contributed to Bitrix CRM backend integration. Resolved critical bugs, improving platform stability and data flow.
Research Developer
Inastronomy
Jan 2021 - Jan 2022 (1 year)
Spearheaded backend development and automated workflows using Power BI. Managed research datasets and optimized data-driven workflows.
Education
Degrees, certifications, and relevant coursework
Buckinghamshire New University
Bachelor of Science, Computer Science
2024 -
Pursuing a BSc (Hons) in Computer Science with First Class Honours.
University of West London
Higher National Diploma, Computing
2023 - 2024
Completed a Higher National Diploma in Computing.
Amina Girls' National School
GCE Advanced Level, Physical Science
2019 - 2021
Completed GCE Advanced Level in Physical Science Stream and was selected to the Eastern University of Sri Lanka.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
Skills
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