Akila Wijesooriya

In my role as Assistant Manager - Operations, I manage denial processes, ensuring accuracy and compliance with SLAs. I analyze denied claims, generate reports, and collaborate with cross-functional teams to enhance billing practices and reduce denials.

As Assistant Manager - Operations, I manage the end-to-end revenue cycle, focusing on patient registration, billing, coding, claims processing, and collections. I implement quality assurance protocols, oversee billing teams, and ensure compliance with healthcare regulations, significantly improving revenue cycle performance.

As Senior Lead Specialist, I oversee billing and VOB operations, ensuring compliance and accuracy. I track team performance, manage complex billing scenarios, and lead projects for system upgrades, enhancing overall billing efficiency.

As an HR Executive, I managed recruitment, payroll, and employee engagement activities. I facilitated training programs and maintained personnel records, contributing to a positive workplace environment.

In my role as Medical Billing Executive, I handled billing processes, ensuring timely and accurate submissions. I collaborated with healthcare providers to resolve billing issues and improve overall revenue cycle efficiency.

During my internship at Polytex Garments, I assisted in organizing training programs and managing employee files. I contributed to CSR activities and helped relaunch the company magazine, gaining valuable HR experience.

Bachelor’s in business management with a specialization in HRM. Focused on minimizing billing errors and consistently surpassing the 95% CCR target for each account managed. Implemented a thorough QA protocol to enhance the accuracy of first-claim submissions, leading to higher first-pass reimbursement rates.