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Dinah Hewagamage

@dinahhewagamage

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Operations Team Lead driving revenue growth through data-led process improvement.

Sri Lanka

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What I'm looking for

I’m looking to lead operational improvements through SOPs and process optimization, reduce operational risks, and deliver data-driven performance insights. I want to strengthen team capability through training while supporting compliance (ISO/HIPAA).

I’m a results-driven Operations Team Lead with 5+ years of healthcare revenue cycle experience, known for improving KPIs, managing high-impact functions, and leading teams to exceed targets. I focus on A/R management, process optimization, and cross-functional collaboration to strengthen efficiency and revenue outcomes.

At SYNERGEN Health (Pvt) Ltd, I manage a 10+ member cross-functional team across AR, QA, training, and workflow management—leading the highest revenue-generating function (Patient Statements) while ensuring accuracy and timely processing. I conduct root cause analysis, improve SLA compliance (98%+), increase collection efficiency (27%), and automate operational reporting to save 20 hours per month per FTE, while supporting ISO and HIPAA compliance and delivering performance insights to leadership and clients.

Experience

Work history, roles, and key accomplishments

Current

Team Lead - Account Management

Current

Synergen Health (Pvt) Ltd

Nov 2019 - Present (6 years 7 months)

Led patient statements/account management for a healthcare revenue cycle operation, managing a 10+ member cross-functional team and improving processing accuracy to 98%+ SLA compliance. Increased collection efficiency by 27% via payer strategy and denial tracking, and automated reporting to save 20 hours per month per FTE.

Revenue Cycle Management Process Improvement Root Cause Analysis Denials Management Salesforce Excel Pivot Tables Power Query