At QWEST BPO, INC., I handled customer inquiries by phone for Personal Education Institute (PEI), including billing questions, payment follow-ups, and account concerns. I also processed cancellation and refund requests according to company procedures.
For National Church Residences (NCR), I received calls from residents in senior housing communities, documented maintenance requests, and coordinated concerns with the Facility Management Team.
As a Contact Center Associate (Sales) at TechHub Corp, I handled inbound and outbound calls for Mobile Text Alert. I explained services, assisted with free-trial registration, and followed up with trial users.
Most recently, I worked as an Appointment Setter on a Financial Services Campaign, making outbound calls, qualifying interested prospects, and scheduling follow-up appointments with sales representatives. I maintained accurate prospect and appointment information.
