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Vivialyn Rosatazo

@vivialynrosatazo

Appointment Setter at SSPMarketing LLC, qualifying leads and scheduling consultations, estimates, and follow-up appointments.

Philippines

Message

At SSPMarketing LLC, I qualify inbound and outbound leads by learning about customer needs, project requirements, budgets, locations, and timelines. I schedule and confirm consultations, estimates, and follow-up appointments.

I handle voice and non-voice communications through phone, email, SMS, live chat, and social media, and use CRM platforms to follow up with prospects and keep them engaged.

Previously, I provided remote support for various VA agencies and clients, and worked at RMS Collect Phils., Inc assisting customers with account inquiries, payments, and billing while supporting collections, sales, and retention activities.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

SSP Marketing LLC

Mar 2023 - Present (3 years 7 months)

Qualify inbound and outbound leads by identifying customer needs, project requirements, budget, location, timeline, and eligibility. Handle voice and non-voice communications and schedule appointments.

Lead Qualification Inbound Calls Outbound Calls CRM Appointment Scheduling Email Support Live Chat Social Media Follow ups

Real Estate Appointment Setter

Various VA Agencies/Clients

Feb 2020 - Feb 2023 (3 years)

Provided remote administrative, customer service, and virtual assistance support for various clients. Handled customer communications, lead management, appointment setting, data entry, and follow-ups.

Administrative Support Customer Service Lead Management Appointment Setting Data Entry CRM Follow ups

Customer Service Representative

RMS Collect Phils., Inc

Jan 2016 - Jan 2020 (4 years)

Assisted customers with account inquiries, payments, billing, and financial concerns. Handled inbound and outbound interactions while maintaining quality and compliance standards.