Open to opportunities

Dannelys Ortiz

@dannelysortiz

Bilingual customer service professional delivering accurate remote support, high-volume call handling, and interpretation across medical and general services.

Dominican Republic

Message

What I'm looking for

I’m looking for a customer-focused role where I can use my bilingual communication and remote inbound support experience to resolve issues quickly, keep accurate documentation, and collaborate with teams that value confidentiality and customer satisfaction.

I’m a bilingual customer service professional with experience delivering accurate, confidential support in fast-paced, high-volume environments. I handle inbound calls, provide remote support, and focus on problem resolution through clear communication and thorough documentation.

Since 2022, I’ve worked as a freelance medical & general interpreter for remote, high-volume service needs, managing the majority of medical call volume while supporting healthcare providers and customers with consecutive interpretation. Earlier roles include customer service handling billing and account issues, and administrative management coordinating schedules, records, and client support—backed by medical assistant experience in cardiology/internal medicine practice, including patient intake, record maintenance, and appointment coordination.

Experience

Work history, roles, and key accomplishments

Current

Freelance Medical & General Interpreter

Current

Propio Language Services

Mar 2022 - Present (4 years 3 months)

Provided consecutive interpretation in remote, high-volume medical and general service environments, handling ~90% medical calls and 10% utility/insurance/legal/public service interactions. Maintained accuracy, confidentiality, and professional bilingual communication to support customers and healthcare/service teams.

consecutive interpretation Medical Interpreting Remote Customer Support Bilingual Communication Confidentiality Documentation

Medical Assistant

Dr. Emmnanuel

Aug 2024 - Feb 2026 (1 year 6 months)

Supported a cardiology/internal medicine practice by conducting patient intake and maintaining medical records. Scheduled appointments and coordinated referrals while providing administrative assistance to patients and providers.

Patient Intake Medical Records Management Appointment Scheduling Referral Coordination Administrative Support Confidentiality Documentation

Customer Service Representative

Alorica Dominicana

May 2021 - Nov 2021 (6 months)

Resolved high-volume inbound customer inquiries for billing, payments, and account issues in a remote environment. Helped customers set up payment arrangements and addressed service concerns while maintaining accurate documentation.

Payment Arrangement Customer Relations Documentation Bilingual Communication

Administrative Manager

Business Market Finders Inc

Apr 2020 - Sep 2021 (1 year 5 months)

Managed remote administrative operations and customer communications to support clients and internal workflows. Coordinated schedules and records and handled client support activities with accurate documentation.

Administrative Operations Customer Communications Scheduling coordination Records Management client support Data Entry Microsoft Office