Open to opportunities

Maria Paula

@mariapaula

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Bilingual healthcare specialist dedicated to patient-centered care.

United States

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What I'm looking for

I am seeking a role that values patient-centered care and offers opportunities for professional growth.

As a dedicated healthcare specialist with extensive experience in patient care coordination, I have honed my skills in providing exceptional support to diverse populations. My journey began as a Medical Assistant, where I developed a strong foundation in clinical procedures and patient interactions. Over the years, I have transitioned into roles that emphasize care coordination and patient advocacy, ensuring that every individual receives the attention and resources they need.

Currently, I work as a Care Advisor at UnitedHealthcare, where I leverage my expertise in electronic medical records and claims processing to assist members effectively. My bilingual abilities in English and Spanish allow me to communicate with a broader range of patients, enhancing their experience and ensuring they understand their healthcare options. I take pride in my ability to research complex issues and resolve them efficiently, always prioritizing the needs of the patient.

Experience

Work history, roles, and key accomplishments

Current

Care Advisor

Current

UnitedHealthcare (UHC)

May 2022 - Present (3 years 2 months)

Answered incoming phone calls and chats from members, identifying areas of assistance and offering resolutions for benefits, eligibility, and claims. Researched complex issues across multiple databases and collaborated with support resources to resolve member issues and escalated concerns.

ECW ISET ICUE)Word

Care Coordinator

Vesta Healthcare

Mar 2021 - Jun 2025 (4 years 3 months)

Provided practice support by contacting members, caregivers, and care team members as directed, working closely with the clinical team. Coordinated care for 20 to 30 members daily, including referrals, prescriptions, and transportation.

Data Entry Care Coordination

Medical Assistant

Hackensack University Medical Center

Feb 2019 - Mar 2021 (2 years 1 month)

Supported physicians during clinical procedures, patient intake, and vitals monitoring. Maintained detailed and accurate records in Epic, ensuring smooth transitions between departments.

Patient Intake Medical Terminology Patient Care

Medical Assistant & Front Desk Coordinator

Vanguard Medical Group

Apr 2017 - Feb 2019 (1 year 10 months)

Managed daily patient flow, insurance verification, and appointment scheduling via EMR. Supported the primary care team with rooming patients, medical history updates, and lab coordination.

EMR Insurance Verification Scheduling Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Montclair University

Bachelor of Science, Science

Completed a Bachelor of Science degree at Montclair University. The curriculum provided a strong foundation in scientific principles and critical thinking.

Fortis College

Certified Medical Assistant, Medical Assisting

Obtained certification as a Medical Assistant from Fortis College. This program equipped me with essential clinical and administrative skills for healthcare settings.

Garfield High School

High School Diploma, General Studies

Graduated from Garfield High School with a High School Diploma. This foundational education prepared me for further academic and professional pursuits.