Maria Paula
@mariapaula
Bilingual healthcare specialist dedicated to patient-centered care.
What I'm looking for
As a dedicated healthcare specialist with extensive experience in patient care coordination, I have honed my skills in providing exceptional support to diverse populations. My journey began as a Medical Assistant, where I developed a strong foundation in clinical procedures and patient interactions. Over the years, I have transitioned into roles that emphasize care coordination and patient advocacy, ensuring that every individual receives the attention and resources they need.
Currently, I work as a Care Advisor at UnitedHealthcare, where I leverage my expertise in electronic medical records and claims processing to assist members effectively. My bilingual abilities in English and Spanish allow me to communicate with a broader range of patients, enhancing their experience and ensuring they understand their healthcare options. I take pride in my ability to research complex issues and resolve them efficiently, always prioritizing the needs of the patient.
Experience
Work history, roles, and key accomplishments
Care Advisor
UnitedHealthcare (UHC)
May 2022 - Present (3 years 2 months)
Answered incoming phone calls and chats from members, identifying areas of assistance and offering resolutions for benefits, eligibility, and claims. Researched complex issues across multiple databases and collaborated with support resources to resolve member issues and escalated concerns.
Care Coordinator
Vesta Healthcare
Mar 2021 - Jun 2025 (4 years 3 months)
Provided practice support by contacting members, caregivers, and care team members as directed, working closely with the clinical team. Coordinated care for 20 to 30 members daily, including referrals, prescriptions, and transportation.
Medical Assistant
Hackensack University Medical Center
Feb 2019 - Mar 2021 (2 years 1 month)
Supported physicians during clinical procedures, patient intake, and vitals monitoring. Maintained detailed and accurate records in Epic, ensuring smooth transitions between departments.
Medical Assistant & Front Desk Coordinator
Vanguard Medical Group
Apr 2017 - Feb 2019 (1 year 10 months)
Managed daily patient flow, insurance verification, and appointment scheduling via EMR. Supported the primary care team with rooming patients, medical history updates, and lab coordination.
Education
Degrees, certifications, and relevant coursework
Montclair University
Bachelor of Science, Science
Completed a Bachelor of Science degree at Montclair University. The curriculum provided a strong foundation in scientific principles and critical thinking.
Fortis College
Certified Medical Assistant, Medical Assisting
Obtained certification as a Medical Assistant from Fortis College. This program equipped me with essential clinical and administrative skills for healthcare settings.
Garfield High School
High School Diploma, General Studies
Graduated from Garfield High School with a High School Diploma. This foundational education prepared me for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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