Jocelyn Sandoval

I am a medical administrative professional with over two years of remote scheduling and intake experience, focused on delivering fast, compassionate patient service. I have managed high-volume workflows, handling 40+ calls daily and coordinating care for 100+ patients weekly.

My background includes front desk medical reception and medical administrative assistance where I verified insurance, maintained accurate electronic records, processed payments, and supported patient follow-ups. I am experienced with EHR/EMR systems and practice management tools.

I am proficient in Epic, Salesforce, Zendesk, Surescripts, Caretend, Microsoft Office, Zoom, and Teams, and I type at 54 WPM. I consistently maintain HIPAA compliance and strong documentation practices in fast-paced environments.

I am bilingual in English and Spanish and I thrive working independently in a dedicated remote workspace, ready to contribute to a patient-centered healthcare team that values reliability and efficient virtual support.