Ruby Carnalla

Built patient relationships using the Beyond the Medicine care model and identified and addressed food, housing, and transportation needs. Provided education on available ABC clinic services and community programs, assisting with patient enrollment in health and social service programs.

Greeted and processed patients from shelters under high-contact precautions, logging patient arrivals, assigning ID numbers, and securing personal belongings. Maintained accurate counts of all incoming and outgoing patients, communicating with clinical teams to coordinate patient flow and logistics.

Served as the primary point of contact for clients, identifying and connecting them with needed resources. Piloted and coordinated new programs such as COVID-19 monitoring initiatives, and contributed to the development of patient-facing software and resource manuals.

Performed clerical and administrative tasks, entering and updating patient data in EPIC, EMR, and EHR systems. Scheduled appointments, created and maintained patient profiles, and supported providers and staff with daily clinic operations.

Served as lead office assistant, supporting daily administrative and front desk operations. Collected and posted patient payments, ensuring accurate billing for provider services, and processed prescription refill requests.

Completed high school education, earning a diploma in 1994.

Completed a 60-hour program in Spanish/English Medical Interpretation.