PAOLA MENDEZ

I am a dedicated healthcare professional with extensive experience in care coordination and patient management. My journey began as a Patient Care Coordinator, where I honed my skills in managing patient information and scheduling clinical examinations. This role allowed me to develop a strong foundation in customer service and administrative support, ensuring that patients received the highest quality of care.

As I progressed in my career, I took on the role of Case Manager Associate and later as an Initial Assessment Coordinator at MetroPlus Health Plan. In these positions, I demonstrated my ability to handle complex situations with professionalism and expedience. I effectively coordinated the intake process for Managed Long-Term Care, liaising between providers and vendors to ensure seamless service delivery. My commitment to quality service and my proficiency in various software applications have consistently contributed to improved operational efficiency.

With a strong educational background in psychology and specialized training in medical billing, I am eager to leverage my skills in a challenging position that allows for professional growth. I am a sociable, self-motivated individual who thrives in collaborative environments and is dedicated to making a positive impact in the healthcare sector.