Carla Gonzalez
@carlagonzalez
Motivated bilingual patient services professional specializing in scheduling, referrals, and patient coordination.
United StatesWhat I'm looking for
I am a motivated bilingual (English/Spanish) patient services professional with extensive experience coordinating referrals, scheduling, and front-line patient support in busy medical centers. I have a proven track record managing inbound/outbound calls, creating medical records, and ensuring timely resolution of patient inquiries.
At Children's Hospital Los Angeles I coordinated multi-specialty appointments, reviewed referrals, verified documentation, and supported clinical staff while adhering to HIPAA policies. I have strong skills in patient education, financial screening, insurance verification, and practice management systems.
I collaborate effectively with multidisciplinary teams, provide compassionate patient-centered service, and bring demonstrated proficiency in EMR systems and Microsoft Office tools. I seek opportunities to grow professionally while contributing operational excellence and a calm, service-oriented presence.
Experience
Work history, roles, and key accomplishments
CAPatient Coordinator
Children's Hospital Los Angeles
Mar 2017 - Aug 2025 (8 years 5 months)
Managed inbound/outbound calls, referrals and scheduling across multiple specialty clinics, created medical records for new patients, and coordinated multi-appointment scheduling while ensuring HIPAA compliance and resolving patient inquiries.
Patient Service Advocate
AltaMed
Jul 2014 - Mar 2017 (2 years 8 months)
Greeted and verified patients, managed patient flow and wait times, performed insurance eligibility and financial screenings, and supported scheduling and chart preparation while providing translation support.
Education
Degrees, certifications, and relevant coursework
Associated Technical College
Diploma, Medical Assistant/Cardiac Technician
Completed a diploma program in Medical Assistant/Cardiac Technician, awarded June 2012.
East Los Angeles Occupational Center
Certificate, Nursing
Completed a Certified Nurse Assistant certificate program, awarded in 2007.
Central High School
High School Diploma, General Education
Graduated from Central High School with a high school diploma in 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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