Open to opportunities

Lasharra Moore

@lasharramoore

Message

Patient Advocate focused on Medicare navigation, appeals support, and HIPAA-compliant patient record management.

United States

Message

What I'm looking for

I’m looking for a patient-focused opportunity (willing to relocate) where I can coordinate care, support system navigation and appeals, and maintain accurate, HIPAA-compliant patient records while meeting productivity and quality standards.

I’m a Patient Advocate helping Medicare patients navigate the complexities of the U.S. healthcare system. I act on behalf of patients to prioritize their medical interests, health outcomes, and wallet, while delivering support through care coordination, system navigation, appeals and authorizations, and visit preparation.

Previously, I worked as a Patient Access Representative handling about 90 -120 inbound and outbound calls daily, answering billing and medical records questions, and scheduling appointments with empathy and efficiency. I used NexGen, Epic, and Athena Health to update patient records and verify insurance coverage, while maintaining confidentiality and compliance with HIPAA and facility policies. I also trained new staff, resolved patient concerns, and supported accurate documentation; earlier roles included Patient Registration Clerk and Caregiver.

Experience

Work history, roles, and key accomplishments

Current

Patient Advocate

Current

Understood Care

Dec 2025 - Present (7 months)

Assists Medicare patients with navigating the U.S. healthcare system on the patients’ behalf. Provides care coordination, system navigation, appeals and authorizations, visit preparation, and communication support.

Care Coordination Medicare Support Patient Communication Healthcare Navigation

Patient Access Representative

Complete Health Call Center

Jan 2021 - Dec 2024 (3 years 11 months)

Managed high-volume inbound and outbound calls (about 90–120 per day) to support patient inquiries and appointment scheduling. Used NexGen, Epic, and Athena Health to update patient records, handle billing inquiries, and verify insurance coverage, while maintaining compliance with healthcare guidelines.

Customer Service Appointment Scheduling Billing Medical Records Insurance Verification Record Management Nexgen Epic Athena Training Support Complaint Resolution

Patient Registration Clerk

Cooper Green Mercy Health Services

Apr 2020 - Dec 2020 (8 months)

Prepared patient charts, collected copayments, scheduled appointments, and answered phone calls. Verified patient insurance and checked medical records while supporting patient check-in and check-out.

Patient Charting Appointment Scheduling Phone Communication Insurance Verification Medical Records Patient Check In

Caregiver

ResCare

Jun 2016 - Nov 2019 (3 years 5 months)

Assisted clients with daily living needs to support self-esteem, wellness, and emotional support. Provided personal care assistance, meaningful conversation, companionship, and prepared healthy meals while maintaining clean personal areas.

Personal Care Assistant Companionship Emotional Support Client Communication