Open to opportunities

Maria Pinon

@mariapinon

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Detail-oriented healthcare professional with 10+ years of experience.

United States

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What I'm looking for

I am looking for a role that values patient care and offers opportunities for professional growth.

I am a detail-oriented and compassionate healthcare professional with over 10 years of experience in patient registration, insurance verification, and front-desk operations. My expertise lies in scheduling, data accuracy, and providing exceptional customer service in fast-paced medical environments. I am bilingual in English and Spanish, which allows me to effectively communicate with a diverse patient population.

In my current role as a Patient Scheduler at American Health Connection, I manage high-volume inbound calls and schedule appointments for multiple specialty clinics. My previous experience at Covenant Medical Center involved registering patients and ensuring the accuracy of electronic health records. I am committed to maintaining confidentiality and patient satisfaction while adhering to HIPAA compliance standards.

Throughout my career, I have demonstrated my ability to educate patients, analyze public health data, and collaborate with medical staff to enhance patient care. I am currently pursuing a bachelor's degree in health care management, furthering my knowledge and skills in this vital field.

Experience

Work history, roles, and key accomplishments

Current

Patient Scheduler

Current

American Health Connection

Jul 2023 - Present (2 years)

Answered high-volume inbound calls and scheduled appointments for 30–40 specialty clinics across various health systems. Updated patient demographics and verified insurance information to ensure accurate medical records and billing.

Scheduling Insurance Verification Medical Records Billing Customer Service

Patient Registrar

Covenant Medical Center

Apr 2021 - Jul 2023 (2 years 3 months)

Registered patients and maintained EHR accuracy, ensuring up-to-date information. Verified insurance coverage, obtained authorizations, and collected payments at the time of service.

Patient Registration EHR Insurance Verification

COVID Tracker

City of Lubbock Health Department

Jun 2020 - Apr 2021 (10 months)

Educated individuals testing positive for COVID-19 on isolation protocols and health monitoring. Collected and analyzed public health data and collaborated with medical staff on containment strategies.

Public Health Data Analysis Health Education Collaboration

Phone Banker

Wells Fargo Bank

Mar 2020 - Jun 2020 (3 months)

Delivered excellent customer service through inbound/outbound calls and digital support. Processed transactions and guided clients in selecting financial products.

Customer Service Outbound Calling Financial Products

Patient Coordinator

Stanton Optical

Apr 2019 - Mar 2020 (11 months)

Verified insurance, prepared patients for exams, and scheduled appointments. Maintained exceptional customer service standards and resolved patient concerns.

Insurance Verification Scheduling Customer Service Patient Concerns Resolution

Treatment Plan Coordinator

High Periodontics and Implants Dentistry

Dec 2018 - Apr 2020 (1 year 4 months)

Communicated treatment plans, managed pre-authorizations, and coordinated scheduling. Ensured proper documentation and compliance with HIPAA standards.

Scheduling Documentation HIPAA)

Education

Degrees, certifications, and relevant coursework

Colorado Technical University

Bachelor of Science, Healthcare Management

Currently pursuing a Bachelor's degree in Healthcare Management. This program focuses on the administrative and operational aspects of healthcare systems.