Maria Pinon
@mariapinon
Detail-oriented healthcare professional with 10+ years of experience.
What I'm looking for
I am a detail-oriented and compassionate healthcare professional with over 10 years of experience in patient registration, insurance verification, and front-desk operations. My expertise lies in scheduling, data accuracy, and providing exceptional customer service in fast-paced medical environments. I am bilingual in English and Spanish, which allows me to effectively communicate with a diverse patient population.
In my current role as a Patient Scheduler at American Health Connection, I manage high-volume inbound calls and schedule appointments for multiple specialty clinics. My previous experience at Covenant Medical Center involved registering patients and ensuring the accuracy of electronic health records. I am committed to maintaining confidentiality and patient satisfaction while adhering to HIPAA compliance standards.
Throughout my career, I have demonstrated my ability to educate patients, analyze public health data, and collaborate with medical staff to enhance patient care. I am currently pursuing a bachelor's degree in health care management, furthering my knowledge and skills in this vital field.
Experience
Work history, roles, and key accomplishments
Patient Scheduler
American Health Connection
Jul 2023 - Present (2 years)
Answered high-volume inbound calls and scheduled appointments for 30–40 specialty clinics across various health systems. Updated patient demographics and verified insurance information to ensure accurate medical records and billing.
Patient Registrar
Covenant Medical Center
Apr 2021 - Jul 2023 (2 years 3 months)
Registered patients and maintained EHR accuracy, ensuring up-to-date information. Verified insurance coverage, obtained authorizations, and collected payments at the time of service.
COVID Tracker
City of Lubbock Health Department
Jun 2020 - Apr 2021 (10 months)
Educated individuals testing positive for COVID-19 on isolation protocols and health monitoring. Collected and analyzed public health data and collaborated with medical staff on containment strategies.
Phone Banker
Wells Fargo Bank
Mar 2020 - Jun 2020 (3 months)
Delivered excellent customer service through inbound/outbound calls and digital support. Processed transactions and guided clients in selecting financial products.
Patient Coordinator
Stanton Optical
Apr 2019 - Mar 2020 (11 months)
Verified insurance, prepared patients for exams, and scheduled appointments. Maintained exceptional customer service standards and resolved patient concerns.
Treatment Plan Coordinator
High Periodontics and Implants Dentistry
Dec 2018 - Apr 2020 (1 year 4 months)
Communicated treatment plans, managed pre-authorizations, and coordinated scheduling. Ensured proper documentation and compliance with HIPAA standards.
Education
Degrees, certifications, and relevant coursework
Colorado Technical University
Bachelor of Science, Healthcare Management
Currently pursuing a Bachelor's degree in Healthcare Management. This program focuses on the administrative and operational aspects of healthcare systems.
US Career Institute
Certificate, Billing and Coding
Currently enrolled in a Billing and Coding Course. This course provides specialized training in medical billing and coding practices.
Colorado Technical University
Associate of Science, Accounting
Graduated with an Associate's degree in Accounting in 2020. This program provided a foundational understanding of financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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