Open to opportunities

Cristall Maldonado Rivera

@cristallmaldonadoriv

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Bilingual healthcare professional with extensive experience in patient support.

United States

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What I'm looking for

I seek a fully remote position in healthcare operations with a mission-driven organization.

I am a dedicated healthcare professional with over 10 years of experience in administrative operations and customer service, specializing in medical assistance and telehealth services. My journey in healthcare has equipped me with the skills to navigate complex systems, manage patient communications, and ensure compliance with HIPAA regulations. I am currently pursuing a Bachelor's in Healthcare Management, focusing on health systems management and patient care coordination.

In my recent role as a Clinical Remote Assistant and Chronic Care Coordinator, I have successfully managed patient EMRs, coordinated chronic care plans, and collaborated with providers to enhance patient outcomes. My experience as a Rheumatology Medical Assistant and Cardiovascular Medical Assistant has further honed my abilities in patient intake, referrals, and insurance authorizations. I am passionate about delivering compassionate and efficient service while maintaining accuracy in all aspects of healthcare delivery.

Experience

Work history, roles, and key accomplishments

Current

Clinical Remote Assistant & Chronic Care Coordinator

Current

Intelligence Health Group

Sep 2024 - Present (1 year 2 months)

Managed patient EMRs and documentation through PointClickCare and Gherimed. Delivered virtual care education and coordinated chronic care plans remotely.

PointClickCare Gherimed Telehealth Care Coordination

Rheumatology Medical Assistant

Simed Health

Jun 2023 - Sep 2024 (1 year 3 months)

Conducted patient intake and assisted with in-office procedures. Managed referrals, insurance authorizations, and updated patient records.

Greenway Intergy EMR Patient Intake Referrals Insurance Authorization Medical Records Management Patient Care

Cardiovascular Medical Assistant

Cardiovascular Specialist

Mar 2023 - Jun 2023 (3 months)

Performed EKGs, triage, and prescription refills via eClinicalWorks. Supported front office and back-office workflows.

Triage Prescription Refills Back Office Support

Assistant Office Manager

Kid City USA

Aug 2019 - Mar 2023 (3 years 7 months)

Coordinated scheduling, billing, and daily operations. Maintained parent communications and administrative compliance.

Scheduling Billing Office Management

Prior Auth/Referral Specialist

Premier Pediatrics

Aug 2018 - Jan 2019 (5 months)

Processed insurance authorizations, scheduled specialist appointments. Supported front desk, patient registration, and EMR tasks using eClinicalWorks.

Insurance Authorization Patient Registration

Education

Degrees, certifications, and relevant coursework

Rasmussen University

Bachelor's, Healthcare Management

Currently pursuing a Bachelor's in Healthcare Management, with a strong focus on health systems management and patient care coordination. Expected to complete the degree in March 2027.

Rasmussen University

Associate of Science, Health Science

2022 - 2023

Completed an Associate of Science in Health Science, gaining foundational knowledge in healthcare principles and practices. Focused on preparing for further studies in healthcare management and related fields.

Ultimate Medical Academy

Bachelor of Science, Healthcare Management

2016 - 2018

Pursued a Bachelor of Science in Healthcare Management, focusing on health systems management and patient care coordination. Developed skills in administrative operations, patient communication, and compliance.