Open to opportunities

Catherine Joy Cabrera

@catherinejoycabrera

Message

Aspiring flight attendant with strong customer service skills and aviation training.

Philippines

Message

What I'm looking for

I seek a customer-facing aviation role where I can apply my cabin crew and customer service training, grow professionally, and contribute to passenger safety and satisfaction.

I am an aspiring flight attendant trained in cabin crew procedures, airport ground operations, emergency evacuation, and ditching, complemented by hands-on customer service experience at Alorica Philippines. I hold a B.S. in International Travel and Tourism Management and have completed industry-relevant certifications and practicum work focused on guest experience and travel documentation.

I bring strong written and oral communication, problem-solving, interpersonal awareness, and a calm, flexible demeanor suited to high-pressure customer-facing roles. I am motivated to apply my training and hospitality background to deliver safe, efficient, and compassionate inflight service that enhances passenger experience and supports organizational goals.

Experience

Work history, roles, and key accomplishments

Flight Attendant Trainee

Omni Aviation Corporation

May 2025 - Jun 2025 (1 month)

Completed cabin crew and airport ground crew training including emergency evacuation and ditching procedures to prepare for commercial flight attendant duties.

Ditching Customer Service

Customer Service Agent

Alorica Philippines Incorporated

Jun 2024 - Dec 2024 (6 months)

Handled customer complaints and answered inquiries for inbound customer service operations, maintaining service quality and issue resolution.

Customer Service Phone Support Communication CRM Systems inquiry handling

Remote Practicum Trainee

Rajah Travel Corporation

Sep 2020 - Nov 2020 (2 months)

Completed a 300-hour remote practicum focused on guest experience delivery, applied travel documentation, data privacy, and negotiation skills.

Guest Experience Travel Documentation Data Privacy Negotiation Remote Collaboration Customer Service

Food Attendant

La Kusina

Jan 2019 - Feb 2019 (1 month)

Performed food attendant duties during work immersion, assisting customers and supporting kitchen service operations.

Food Service Customer Support Teamwork

Office Support Assistant

Mayor Ramil Hernandez's Office

Apr 2016 - Aug 2016 (4 months)

Organized documents, answered inquiries, and provided assistance and services during a summer employment program.

Administrative Support Communication Records Management

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University - Laguna

Bachelor of Science, International Travel and Tourism Management

2019 - 2025

Pursuing and completing a Bachelor of Science in International Travel and Tourism Management with coursework and practical training in travel and hospitality operations.

Lyceum of the Philippines University - Laguna

Senior High School - Technical Vocational, Travel Services

2017 - 2019

Grade: High Honor

Completed Senior High School Technical-Vocational track in Travel Services with High Honor, focusing on travel services skills and vocational training.