Karla Bucayan
@karlabucayan
Hospitality-focused cabin crew candidate with customer service and safety compliance expertise.
PhilippinesWhat I'm looking for
I’m a Tourism graduate and customer service professional with over three years of experience delivering exceptional guest experiences in fast-paced environments. At Starbucks, I deliver premium service to high volumes of customers while strengthening safety compliance, quality assurance, and conflict resolution through calm, consistent service.
I’ve also been selected as a Food Safety Assurance Specialist and trusted to lead a team of approximately 15 partners through annual Food Safety Assurance Audits, achieving passing results. Before this, I gained travel operations experience as a Sales and Services Intern at Philippine Airlines’ Ticketing Office, supporting bookings, ticketing inquiries, and itinerary changes, and I also worked part-time as a Medical Virtual Assistant using Epic and Availity while maintaining HIPAA compliance.
Experience
Work history, roles, and key accomplishments
Medical Virtual Assistant
White Plains Hospital
Sep 2024 - Present (1 year 10 months)
Managed accounts receivable, claims follow-up, and insurance eligibility checks using Epic and payer portals. Analyzed claim denials and coordinated with denial management teams while maintaining HIPAA compliance.
Delivered high-volume customer service while maintaining premium hospitality standards. Led a team of ~15 partners for annual Food Safety Assurance Audits and supported sales/promotional campaigns and product launch engagement.
Sales and Services Intern
Philippine Airlines
Jan 2015 - Jan 2019 (4 years)
Assisted passengers with travel bookings, ticketing inquiries, itinerary changes, and service requests. Supported airline operations by maintaining accurate flight information records and coordinating with travel agencies and customers.
Education
Degrees, certifications, and relevant coursework
Central Philippine University
Bachelor of Science in Tourism, Tourism
2015 - 2019
Earned a Bachelor of Science in Tourism from Central Philippine University (2015–2019).
Saint Mary’s Academy of Capiz
2011 - 2015
Completed schooling at Saint Mary’s Academy of Capiz from 2011 to 2015.
Saint Joseph Diocesan School
2006 - 2011
Completed schooling at Saint Joseph Diocesan School from 2006 to 2011.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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