Open to opportunities

Roxy Ullah

@roxyullah

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Dynamic professional with expertise in customer service and content creation.

United Kingdom

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What I'm looking for

I am looking for a role that values creativity and collaboration, offering opportunities for professional growth.

I am a dedicated professional with a diverse background in customer service, content creation, and event management. My journey began with an International BA (Hons) in Theology & Religious Studies from the University of Leeds, where I honed my analytical and communication skills. I have successfully transitioned into roles that require meticulous attention to detail and a passion for engaging with people.

Currently, I work as a Flexi Host/Receptionist at Bruntwood, where I manage multiple responsibilities including customer service, diary management, and administrative tasks. My previous role as an Education Service Officer at the University of Leeds allowed me to process over 1,400 applications and organize large-scale events, showcasing my ability to handle high-pressure situations effectively. Additionally, my freelance work as a Content Writer has enabled me to create engaging content that generates significant online traffic.

With a strong commitment to fostering relationships and enhancing user experiences, I am eager to bring my skills to a new opportunity where I can contribute to a collaborative and innovative team.

Experience

Work history, roles, and key accomplishments

Current

Flexi Host/Receptionist

Current

Bruntwood

Oct 2024 - Present (9 months)

Provided personable and friendly customer service in person, via phone and over email, and managing relationships with tenants. Managed the diary for the buildings, including contractor management, expected visitors/deliveries, and meeting room bookings for hundreds of building tenants.

Customer Service Administrative Support Multitasking Facilities Management

Education Service Officer, Admissions

University of Leeds

Jan 2022 - Aug 2024 (2 years 7 months)

Processed all applications for Undergraduate History, organizing and reporting on large quantities of applicant information, assessing applications and making decisions on who to make offers to. Managed applicant queries, responding to all applicant queries and proactively contacting applicants and schools.

Event Management Team Leadership Recruitment Stakeholder Management

Content Writer

Kwizzbit

Sep 2022 - Jun 2024 (1 year 9 months)

Created quiz content on a variety of subjects, catering each quiz to the target audience whilst in-keeping with the company tone of voice, publishing via WordPress. Created content plans using Google Ads, own research and liaison with company stakeholders.

Content Creation WordPress Google Ads Content Strategy SEO

HR Assistant

ASDA

Dec 2021 - Jan 2022 (1 month)

Assisted the HR department with various administrative tasks. Supported HR operations during a temporary contract.

HR Administration Operations Data Entry Employee Support Administrative Support Communication

Overseas Operations & Communications Executive

Jet2holidays

Feb 2019 - Aug 2021 (2 years 6 months)

Created resources such as branded excursion posters, training materials and customer feedback presentations; sourced equipment; assisted with IT, HR, and rostering; ran reports; managed resort stock levels; tracked resort top-line info and deadlines. Owned all communications projects for Overseas Operations department, responsible for planning, creating and sending the Overseas newsletter, bulleti

Communication Project Management Stakeholder Engagement Resource Management Reporting

Digital Content Executive

Zelst Digital Marketing

Aug 2018 - Feb 2019 (6 months)

Created content strategies, including blog posts, web-page content, social media posts and campaigns specific to clients in diverse sectors and industries. Ensured all content was optimised to increase each site’s search engine rankings.

Content Strategy SEO Social Media Management Google Ads Google Analytics

Social Media Adviser

ASDA

Oct 2017 - Aug 2018 (10 months)

Helped run Asda and George’s Facebook and Twitter accounts via Oracle CRM. Established a helpful yet fun, friendly and relatable relationship with customers as the online voice of the company whilst assisting with queries.

Social Media Management Customer Service CRM Content Creation Conflict Resolution

Travel Writer

The College Tourist

Aug 2016 - Nov 2017 (1 year 3 months)

Authored travel articles for a recognized travel blog for students across the world, with a focus on study abroad. Articles were featured by Huffington Post, MSN News, and University of Leeds.

Content Marketing Research SEO

Features Writer

Story Chick

Mar 2016 - Sep 2016 (6 months)

Wrote regular features for an online magazine targeted towards millennial women. Covered topics including travel, fitness, literature, and entertainment.

Feature Writing Content Creation Research Editing

Lead Waitress

Teatro Restaurant Company

Sep 2015 - Aug 2017 (1 year 11 months)

Managed front-of-house operations and supervised waitstaff. Ensured high standards of customer service and operational efficiency.

Team Leadership Customer Service Restaurant Operations Inventory Management Staff Training

Education

Degrees, certifications, and relevant coursework

University of Leeds

BA (Hons) Theology & Religious Studies, Theology & Religious Studies

Grade: First Class

Activities and societies: Courses taken: Religion, Sociology, History, Classics, Canadian Studies, English, and Social Enterprise/Management/Marketing at LUBS.

Achieved a First Class Honours in International BA (Hons) Theology & Religious Studies. Coursework included Religion, Sociology, History, Classics, Canadian Studies, English, and Social Enterprise/Management/Marketing at LUBS.