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@lauraos
Highly motivated customer service professional with strong communication skills.
I am a highly motivated Customer Service Receptionist and Hostess with a strong background in communication, problem-solving, and client support. With experience managing customer interactions in fast-paced environments, I excel at assisting with inquiries and reservations, ensuring an excellent guest experience through professional service.
My journey has equipped me with excellent written and verbal communication skills in both Spanish and English. I have developed strong problem-solving and multitasking abilities, allowing me to handle high volumes of customer requests with accuracy and professionalism. I am adept at prioritizing urgent matters while maintaining a customer-focused approach.
In addition to my customer service experience, I have a background in digital communication and marketing, having designed engaging email campaigns and social media content. I am passionate about creating positive customer experiences and continuously improving service delivery.
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Work history, roles, and key accomplishments
West Carolina
Jan 2023 - Present (2 years 10 months)
Provided customer support through email inquiries, ensuring fast and effective resolutions. Created and optimized email campaigns, maintaining clear and professional communication while tracking and analyzing customer engagement.
London Fields Design School
Jan 2022 - Present (3 years 10 months)
Designed Instagram and social media content, aligning with brand strategy and working closely with the Marketing team to develop engaging email campaigns. Contributed to course sales by designing marketing emails and optimizing content, and managed studio operations.
Various Venues
Jan 2018 - Present (7 years 10 months)
Managed customer interactions in high-paced environments, assisting with inquiries and reservations. Ensured an excellent guest experience through professional and efficient service while handling high volumes of customer requests.
Self Employed
Jan 2012 - Present (13 years 10 months)
Developed excellent problem-solving and multitasking abilities through daily responsibilities. Managed complex schedules and responsibilities, requiring high attention to detail and patience.
Self Employed
Jan 2014 - Present (11 years 10 months)
Developed strong communication and leadership skills while working with diverse groups. Provided personalized customer experiences, adapting to different needs and skill levels while maintaining professionalism and organization.
Degrees, certifications, and relevant coursework
Bachelor (Honours) Degree, Law
Earned a Bachelor (Honours) Degree in Law, acquiring a comprehensive understanding of legal frameworks and principles. Developed strong analytical, research, and critical thinking skills.
Development Course, Graphic Design
Completed a development course in Graphic Design, focusing on fundamental principles and practical application. Gained skills in design software and visual communication.
L4 Qualification, Fashion Retail: Marketing & Business
Undertook a Level 4 qualification in Fashion Retail, with a strong emphasis on marketing and business strategies. Developed an understanding of retail operations and consumer behavior.
Software and tools used professionally
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