laura Os

Provided customer support through email inquiries, ensuring fast and effective resolutions. Created and optimized email campaigns, maintaining clear and professional communication while tracking and analyzing customer engagement.

Designed Instagram and social media content, aligning with brand strategy and working closely with the Marketing team to develop engaging email campaigns. Contributed to course sales by designing marketing emails and optimizing content, and managed studio operations.

Managed customer interactions in high-paced environments, assisting with inquiries and reservations. Ensured an excellent guest experience through professional and efficient service while handling high volumes of customer requests.

Developed excellent problem-solving and multitasking abilities through daily responsibilities. Managed complex schedules and responsibilities, requiring high attention to detail and patience.

Developed strong communication and leadership skills while working with diverse groups. Provided personalized customer experiences, adapting to different needs and skill levels while maintaining professionalism and organization.

Earned a Bachelor (Honours) Degree in Law, acquiring a comprehensive understanding of legal frameworks and principles. Developed strong analytical, research, and critical thinking skills.

Completed a development course in Graphic Design, focusing on fundamental principles and practical application. Gained skills in design software and visual communication.

Undertook a Level 4 qualification in Fashion Retail, with a strong emphasis on marketing and business strategies. Developed an understanding of retail operations and consumer behavior.