RO
Open to opportunities

Rachel Oluyitan

@racheloluyitan

Dedicated professional with a strong foundation in customer service.

United Kingdom
Message

What I'm looking for

I am looking for a role that values creativity and collaboration, where I can contribute to enhancing customer experiences and drive engagement.

I am a dedicated and results-oriented professional with a strong foundation in delivering exceptional customer service. My proven track record includes effectively addressing diverse customer inquiries, resolving issues promptly, and ensuring overall customer satisfaction. I am known for maintaining a positive and empathetic approach in all interactions, committed to providing a seamless and personalized customer experience.

Throughout my career, I have honed skills crucial to customer service, including interpersonal communication, contract negotiation, and logistical coordination. My artistic journey has led to significant milestones, such as sold-out shows and recognition from industry figures. I have also collaborated with young creatives through the Prince's Trust program, gaining valuable experiences applicable to diverse professional contexts.

In my previous roles, I have established and maintained databases, facilitated communication with clients, and crafted innovative show concepts. My ability to conduct thorough research on current trends and curate engaging online content has contributed to enhancing brand visibility and audience engagement. I am eager to leverage my extensive customer service expertise to enhance client relationships and exceed service expectations.

Experience

Work history, roles, and key accomplishments

SE

Artist

Self Employed

Mar 2018 - Present (7 years 3 months)

During my four-year artistic journey, I honed skills crucial to customer service, including punctuality, interpersonal communication, contract negotiation, invoicing, and logistical coordination for travel. Achieved significant milestones, such as sold-out shows, radio airplay, and recognition from industry figures like Jermaine Dupri.

FS

Assistant Team Leader

Fit For Sport

Jul 2016 - Present (8 years 11 months)

Organised and meticulously planned daily activities for children, using Excel spreadsheets to collate data. Thoroughly maintained attendance records throughout the day, with a commitment to accuracy, and efficiently inputted data into the School Information Management System (SIMS) at the day’s end.

CX

Content and Communications

Cxlective

Jan 2016 - Present (9 years 5 months)

Strategically implemented content reposting practices to maximize reach and audience engagement, fostering a dynamic online presence. Collaboratively managed a portfolio of diverse social media accounts, conducting thorough research to pinpoint emerging trends for strategic content integration and scheduling content using Hootsuite.

Education

Degrees, certifications, and relevant coursework

NM

Notting Hill Academy of Music

Extended Diploma Level 4, A&R and Songwriting

Studied A&R and Songwriting, gaining foundational knowledge in the music industry. Developed skills relevant to artist development and music creation.

CC

Christ The King: St Mary's Sixth Form College

A Levels, English Literature, Drama and Theatre Studies, Sociology

Grade: Grade C

Completed 3 A Levels in English Literature, Drama and Theatre Studies, and Sociology. Developed strong analytical, critical thinking, and communication skills.

University of Wolverhampton logoUW

University of Wolverhampton

Bachelor of Arts, Social Policy and Deaf Studies

Graduated with a Bachelor of Arts in Social Policy and Deaf Studies. Gained a comprehensive understanding of social policy frameworks and the complexities of deaf culture and communication.

Tech stack

Software and tools used professionally

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Rachel Oluyitan - Artist - Self Employed | Himalayas