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@racheloluyitan
Dedicated professional with a strong foundation in customer service.
I am a dedicated and results-oriented professional with a strong foundation in delivering exceptional customer service. My proven track record includes effectively addressing diverse customer inquiries, resolving issues promptly, and ensuring overall customer satisfaction. I am known for maintaining a positive and empathetic approach in all interactions, committed to providing a seamless and personalized customer experience.
Throughout my career, I have honed skills crucial to customer service, including interpersonal communication, contract negotiation, and logistical coordination. My artistic journey has led to significant milestones, such as sold-out shows and recognition from industry figures. I have also collaborated with young creatives through the Prince's Trust program, gaining valuable experiences applicable to diverse professional contexts.
In my previous roles, I have established and maintained databases, facilitated communication with clients, and crafted innovative show concepts. My ability to conduct thorough research on current trends and curate engaging online content has contributed to enhancing brand visibility and audience engagement. I am eager to leverage my extensive customer service expertise to enhance client relationships and exceed service expectations.
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Work history, roles, and key accomplishments
Self Employed
Mar 2018 - Present (7 years 8 months)
During my four-year artistic journey, I honed skills crucial to customer service, including punctuality, interpersonal communication, contract negotiation, invoicing, and logistical coordination for travel. Achieved significant milestones, such as sold-out shows, radio airplay, and recognition from industry figures like Jermaine Dupri.
Kyra HQ
Feb 2018 - Present (7 years 9 months)
Established and maintained an Excel database, meticulously collecting data on influential YouTubers and Artists, identifying prime collaboration opportunities for our show’s talent. Facilitated seamless communication with prospective clients through professional email correspondence and Mail Chimp.
Fit For Sport
Jul 2016 - Present (9 years 4 months)
Organised and meticulously planned daily activities for children, using Excel spreadsheets to collate data. Thoroughly maintained attendance records throughout the day, with a commitment to accuracy, and efficiently inputted data into the School Information Management System (SIMS) at the day’s end.
Cxlective
Jan 2016 - Present (9 years 10 months)
Strategically implemented content reposting practices to maximize reach and audience engagement, fostering a dynamic online presence. Collaboratively managed a portfolio of diverse social media accounts, conducting thorough research to pinpoint emerging trends for strategic content integration and scheduling content using Hootsuite.
Specsavers Hearing Centre
Apr 2015 - Present (10 years 7 months)
Mastered audiogram interpretation and result plotting, as well as the art of crafting hearing aid moulds and impressions. Proficiently guided patients on hearing aid maintenance to optimise performance and satisfaction.
Degrees, certifications, and relevant coursework
Extended Diploma Level 4, A&R and Songwriting
Studied A&R and Songwriting, gaining foundational knowledge in the music industry. Developed skills relevant to artist development and music creation.
A Levels, English Literature, Drama and Theatre Studies, Sociology
Grade: Grade C
Completed 3 A Levels in English Literature, Drama and Theatre Studies, and Sociology. Developed strong analytical, critical thinking, and communication skills.
Bachelor of Arts, Social Policy and Deaf Studies
Graduated with a Bachelor of Arts in Social Policy and Deaf Studies. Gained a comprehensive understanding of social policy frameworks and the complexities of deaf culture and communication.
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