Jack William Macdonald
@jackwilliammacdonald
Resourceful professional skilled in media, communications, and customer service.
United KingdomWhat I'm looking for
I'm a resourceful and adaptable professional with a strong background in media, communications, and customer service. My experience includes working directly with clients to understand their needs, build trust, and deliver tailored solutions. I have developed strong communication skills and am proficient in various media and customer service techniques, including social media management and effective problem-solving.
In my current role as a Customer Service Advisor at The ESP Group on behalf of Transport for London, I provide exceptional customer service through phone and email, assisting with various issues related to Oyster cards. I consistently meet performance targets and have been recognized for my ability to train new employees, ensuring they are equipped to help customers effectively. My previous experience as a Community Operative Manager at Bulbshare allowed me to create and manage online brand communities, where I collaborated closely with clients to generate content ideas and analyze data for actionable insights.
With a Bachelor of Arts in Sports Journalism from the University of Lincoln, I have honed my skills in media production and communications. I am eager to blend my skills in communication, organization, and adaptability to excel in a dynamic career within communications and customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
The ESP Group
Mar 2024 - Present (1 year 3 months)
Provided exceptional customer service and communication skills through phone and email, assisting with lost, stolen, and failed Oyster card issues, ensuring timely and accurate resolutions. Consistently met performance targets, scoring highly on customer surveys and internal performance reviews.
Community Operative Manager
Bulbshare
Jun 2022 - Oct 2023 (1 year 4 months)
Created, built, and ran online brand communities, collaborating closely with clients to generate content ideas and develop interactive surveys. Analysed data to provide actionable insights and presented findings and proposals to clients.
Media & Communications Officer
Lincoln City Women FC
Mar 2022 - Jun 2022 (3 months)
Managed social media channels, creating graphics and scheduling posts across three platforms to enhance brand visibility. Provided live match coverage, including tweets, match reports, and player interviews.
Senior Reporter
The Linc, University of Lincoln
Sep 2019 - Jun 2022 (2 years 9 months)
Specialised in coverage of Lincoln City FC, including match reports, live match-day coverage, and involvement at press conferences. Utilized WordPress, Adobe Creative Suite, and SEO techniques to produce engaging multimedia content.
Media Assistant
Lincoln City FC
Sep 2019 - Mar 2021 (1 year 6 months)
Covered Lincoln City's under 18's team, including match-day coverage, live tweets, filming games, and post-match interviews. Conducted pre-match press conferences with management and players.
Education
Degrees, certifications, and relevant coursework
University of Lincoln
Bachelor of Arts, Sports Journalism
Grade: Upper Second Class Honors
Graduated with Upper Second Class Honors. Studied Sports Journalism, focusing on media, communications, and reporting.
Driffield Sixth Form
A Levels, English Language, Media Studies, Sociology
Completed A Levels in English Language, Media Studies, and Sociology.
Availability
Location
United KingdomAuthorized to work in
Job categories
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