Open to opportunities

chinenye nwamaka ononenyi

@chinenyenwamakaonone

Message

Enthusiastic customer service professional with over 5 years of experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a supportive environment.

I am an enthusiastic and customer-focused professional with over 5 years of experience delivering high-quality customer service across diverse sectors, including logistics, education, and care. My ability to communicate effectively at all levels and resolve queries efficiently has contributed to my success in enhancing customer satisfaction. Currently pursuing an MSc in Management, I blend academic insights with real-world experience to proactively support service excellence.

Throughout my career, I have demonstrated a commitment to upholding values of diversity, authenticity, and success. My roles have included serving as a key point of contact in healthcare settings, managing student admissions in educational institutions, and delivering responsive service in various customer service roles. I pride myself on my strong interpersonal skills, adaptability, and detail-oriented approach, which enable me to thrive in collaborative environments and contribute positively to team goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Administrative Support

Current

Hurstway Nursing Home

Jan 2023 - Present (2 years 5 months)

Served as a key point of contact for families, visitors, and external agencies, offering professional and compassionate support. Handled calls and email correspondence regarding appointments and care updates, maintaining accurate records in line with confidentiality and safeguarding standards. Monitored and maintained the front desk, ensuring smooth office operations and assisting with clerical du

Customer Service Administrative Support Confidentiality Communication

School Administrative Officer

St Mary’s Nursery and Primary School

Jan 2020 - Present (5 years 5 months)

Managed student admissions, scheduling, and comprehensive record-keeping systems. Acted as a liaison between teachers, parents, and external bodies, ensuring clear and timely communication. Organized school events and conferences, handling all logistical aspects and providing front-desk reception services with a customer-centric approach.

Admissions Record keeping Communication Event Management Logistics Customer Service Scheduling Front Desk Service

Customer Service Officer

Jonpere Associates Ltd

Jan 2018 - Present (7 years 5 months)

Delivered responsive service to customers across multiple channels, resolving complaints and queries with a focus on follow-up and satisfaction. Processed customer documentation and maintained accurate digital and physical records. Provided outbound support for surveys and product information, actively representing the team in service improvement meetings.

Customer Service Customer Engagement Communication

Education

Degrees, certifications, and relevant coursework

University of South Wales

MSc Management, Management

Currently pursuing a Master of Science in Management, combining academic insights with real-world experience. This program focuses on proactively supporting and improving customer satisfaction through strategic management principles.

Kogi State University

Bachelor of Laws (LLB), Law

Completed a Bachelor of Laws (LLB) program, gaining a comprehensive understanding of legal principles and practices. Developed strong analytical, research, and communication skills essential for legal professions.