aden arias
@adenarias
hello
What I'm looking for
I am a Spanish-English Bilingual Customer Service Specialist with experience supporting diverse clients and adapting quickly to various needs. I’ve provided bilingual support to well-known companies such as United Language Group, Concentrix, and Comcast Xfinity. Additionally, I’ve served as a Sales Advisor and Chat Representative for Lowe's Home Improvement, Optimum Altice, and Party City, helping customers find solutions in both English and Spanish. I am eager to continue learning and am quick to adapt to changes in the workplace. I understand that punctuality is crucial for the success of any business, and I always strive to be punctual. As a goal-oriented individual, I thrive on new challenges and look forward to tackling them daily. How I can help your business: ✅Customer support - Live chat support(Live Engage, Gladly) - E-mail support - Social media moderation -Telephone support - Order fulfillment ✅Administration work - Data entry - G-suite (Google Docs, Google Sheets, etc.) - Microsoft Office (Word, Excel/CSV files, Outlook, etc.) - Collection of emails and contact information. - Internet research If you need a reliable bilingual specialist who brings value to each customer interaction, I’d love to help your business grow!
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Rep
United Language Group
Mar 2023 - Jan 2024 (10 months)
Provided bilingual support in English and Spanish, addressing inquiries and resolving issues with accurate interpretation of disclosures and consent forms. Ensured clear communication while managing high-stress situations.
Bilingual Tech Support Representative
Comcast
Mar 2019 - Jan 2020 (10 months)
Delivered bilingual support in English and Spanish, managing account permissions, cable service, and internet issues. Provided professional customer service while handling security-related concerns and upselling internet plans.
Education
Degrees, certifications, and relevant coursework
DomínicoAmericano
English Language and Literature
2023 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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