aden ariasAA
Open to opportunities

aden arias

@adenarias

hello

Dominican Republic

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.


I am a Spanish-English Bilingual Customer Service Specialist with experience supporting diverse clients and adapting quickly to various needs. I’ve provided bilingual support to well-known companies such as United Language Group, Concentrix, and Comcast Xfinity. Additionally, I’ve served as a Sales Advisor and Chat Representative for Lowe's Home Improvement, Optimum Altice, and Party City, helping customers find solutions in both English and Spanish. I am eager to continue learning and am quick to adapt to changes in the workplace. I understand that punctuality is crucial for the success of any business, and I always strive to be punctual. As a goal-oriented individual, I thrive on new challenges and look forward to tackling them daily. How I can help your business: ✅Customer support - Live chat support(Live Engage, Gladly) - E-mail support - Social media moderation -Telephone support - Order fulfillment ✅Administration work - Data entry - G-suite (Google Docs, Google Sheets, etc.) - Microsoft Office (Word, Excel/CSV files, Outlook, etc.) - Collection of emails and contact information. - Internet research If you need a reliable bilingual specialist who brings value to each customer interaction, I’d love to help your business grow!

Experience

Work history, roles, and key accomplishments

United Language Group logoUG

Bilingual Customer Service Rep

United Language Group

Mar 2023 - Jan 2024 (10 months)

Provided bilingual support in English and Spanish, addressing inquiries and resolving issues with accurate interpretation of disclosures and consent forms. Ensured clear communication while managing high-stress situations.

Education

Degrees, certifications, and relevant coursework

DO

DomínicoAmericano

English Language and Literature

2023 -

Tech stack

Software and tools used professionally

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aden arias - Bilingual Customer Service Rep - United Language Group | Himalayas