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AJ@angelicajerez
Dedicated bilingual representative with 3 years of customer service experience.
Dominican RepublicI am a dedicated bilingual representative with three years of experience in various fields, specializing in customer service, item presentation, and product sales. My approach is rooted in authentic caring and detailed analysis, allowing me to effectively solve problems and enhance customer satisfaction. I am committed to continuous improvement and am always eager to learn from my experiences.
Throughout my career, I have held several positions that have enriched my knowledge and skills. My roles at Teleperformance and Broadway Support Services have equipped me with the ability to handle diverse customer inquiries and provide tailored solutions. I am grateful for the opportunities I have had and strive to take the best of each experience to become better in my professional journey.
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Work history, roles, and key accomplishments
Broadway Support Services
Dec 2023 - Present (1 year 11 months)
Worked as a Bilingual Agent, specifically as a Client Success Representative for National Debt Relief. Focused on client satisfaction and support.
Broadway Support Services
Dec 2023 - Present (1 year 11 months)
Worked as a Client Success Representative, focusing on assisting clients with their needs. Provided support and guidance to ensure client satisfaction and successful outcomes.
Teleperformance
Jan 2022 - Present (3 years 10 months)
Served as a Bilingual Agent across various roles, including Customer Care Representative, Grievance Resolution Coordinator, and Customer Service Representative for different clients. Handled inbound calls, chats, and emails, providing customer support and resolving issues.
Teleperformance
Jan 2022 - Present (3 years 10 months)
Served as a Bilingual Agent across various accounts including Clover Health Insurance and Direct Wines. Provided customer care, resolved grievances, and handled inbound calls, chats, and emails for Fanatics.
Degrees, certifications, and relevant coursework
Bachelor’s Degree, Modern Languages
Diploma, English and French Programs
USBachelor’s Degree, Modern Languages
Pursued a Bachelor's Degree in Modern Languages. Focused on developing proficiency in multiple languages and understanding cultural contexts.
Software and tools used professionally
Dominican RepublicYou can contact Angelica and 90k+ other talented remote workers on Himalayas.
Message Angelica
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