Open to opportunities

Angelica Jerez

@angelicajerez

Message

Dedicated bilingual representative with 3 years of customer service experience.

Dominican Republic

Message

What I'm looking for

I am looking for a role that values continuous improvement and offers opportunities for growth.

I am a dedicated bilingual representative with three years of experience in various fields, specializing in customer service, item presentation, and product sales. My approach is rooted in authentic caring and detailed analysis, allowing me to effectively solve problems and enhance customer satisfaction. I am committed to continuous improvement and am always eager to learn from my experiences.

Throughout my career, I have held several positions that have enriched my knowledge and skills. My roles at Teleperformance and Broadway Support Services have equipped me with the ability to handle diverse customer inquiries and provide tailored solutions. I am grateful for the opportunities I have had and strive to take the best of each experience to become better in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Agent

Current

Broadway Support Services

Dec 2023 - Present (1 year 9 months)

Worked as a Bilingual Agent, specifically as a Client Success Representative for National Debt Relief. Focused on client satisfaction and support.

Client Success Customer Support Bilingualism Client Relationship Management

Current

Bilingual Agent

Current

Broadway Support Services

Dec 2023 - Present (1 year 9 months)

Worked as a Client Success Representative, focusing on assisting clients with their needs. Provided support and guidance to ensure client satisfaction and successful outcomes.

Client Success Customer Support Communication Problem Solving Client Relationship Management

Bilingual Agent

Teleperformance

Jan 2022 - Present (3 years 8 months)

Served as a Bilingual Agent across various roles, including Customer Care Representative, Grievance Resolution Coordinator, and Customer Service Representative for different clients. Handled inbound calls, chats, and emails, providing customer support and resolving issues.

Customer Service Bilingualism Problem Solving Grievances Email Support Chat Support Inbound

Bilingual Agent

Teleperformance

Jan 2022 - Present (3 years 8 months)

Served as a Bilingual Agent across various accounts including Clover Health Insurance and Direct Wines. Provided customer care, resolved grievances, and handled inbound calls, chats, and emails for Fanatics.