Open to opportunities

Freiry Sanchez

@freirysanchez

Message

Bilingual customer-service professional with strong IT and Microsoft Office skills.

Dominican Republic

Message

What I'm looking for

I seek a customer-facing role in a supportive, growth-focused company where I can expand my IT skills and contribute through strong communication and teamwork.

I am a motivated young professional with a strong foundation in customer service and a solid grasp of IT, fluent in Spanish and with working English proficiency. I learn quickly, adapt to dynamic environments, and consistently focus on meeting goals for my team and organization.

My recent roles include customer-facing positions at several outsourcing and support firms from 2023 to the present, where I developed communication, typing, and professional email skills. I have completed technical and Microsoft Office coursework to reinforce my practical computer abilities.

I bring remarkable computer and typing skills, plus an emphasis on contributing to a positive work culture. I apply my bilingual communication strengths to support customers and collaborate effectively with colleagues.

I am eager to take on new challenges that expand my expertise in customer service and IT support, and to grow within organizations that value learning, teamwork, and measurable performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alorica

Jul 2025 - Present (6 months)

Providing ongoing customer service and technical support since Jul 2025, leveraging bilingual communication and strong computer skills to meet performance targets and improve customer experience.

Customer Service Technical Support Microsoft Office Email Communication Typing

Customer Service Specialist

Continuum Global Solutions

Feb 2025 - Jul 2025 (5 months)

Handled customer interactions and supported service delivery, enhancing problem-solving and IT-related support skills between Feb 2025 and Jul 2025. Contributed to team goals and maintained customer satisfaction.

Customer Service Troubleshooting Microsoft Office Email Communication

Customer Support Agent

Broadway Support Services

Oct 2024 - Nov 2024 (1 month)

Delivered temporary customer support services, resolving inquiries and maintaining service quality across channels during Oct 2024–Nov 2024. Applied strong typing and Microsoft Office skills to support operations.

Customer Service Microsoft Office Typing Email Communication

Customer Service Representative

NS Outsourcing

Oct 2023 - Oct 2024 (1 year)

Provided customer service support and handled client inquiries, developing strong communication and computer skills during a one-year tenure. Demonstrated rapid learning and contributed to team performance from Oct 2023 to Oct 2024.

Customer Service Microsoft Office Email Communication Typing Computer Literacy