Rose Mueni Mutiso

Founded and led a learning consultancy designing and delivering learning solutions for organisations navigating change. Managed client discovery, proposal development, learning journey design, and delivery, while setting product direction and leading the consultancy.

Led and coached a team of 7 to deliver 40+ leadership programmes across multiple markets, building partnerships with 44+ corporate clients. Designed customer engagement strategies that improved programme completion by over 80% and achieved a 91 NPS for executive coaching programmes.

Led end-to-end product discovery and design for go-to-market readiness, including market research, user needs analysis, and value proposition testing. Designed core product experiences and contributed to early growth, supporting acquisition of 5,000 users within 3 months of launch.

Designed and validated an early-stage platform to amplify employee voices through workplace stories and insights. Led website design, content structure, and soft launch, progressing the product from prototype to proof of demand.

Led learning design for a senior leadership and C-suite development programme focused on productivity, governance, sustainability, and leading people. Designed curriculum, facilitator guides, and evaluation metrics, achieving 91% satisfaction.

Conducted learning needs analysis to identify communication gaps among senior leaders and designed a practical leadership communication programme. Supported development of organizational communication systems and policies.

Built and maintained partnerships with entrepreneurs, investors, and internal stakeholders, leading a cross-functional team to deliver a high-stakes executive project raising $33,000+ in 3 days for 25 MSMEs. Improved customer satisfaction by 25% through onboarding, training, and SOPs.

Led and managed a frontline team of 21–24 staff across three sub-departments, maintaining a monthly guest satisfaction score of 87%. Introduced an upselling initiative that generated $5,000+ in additional revenue.

Provided high-touch front desk and reservation support to VIP and VVIP guests from the US market, ensuring seamless end-to-end guest experience. Managed reservations, special requests, and coordinated with internal teams to ensure timely and discreet service delivery.

Supported VVIP and VIP guest relations, focusing on understanding personal preferences and ensuring tailored service alignment. Acted as a coordination point between guests and multiple departments, gaining hands-on exposure across front office functions.

Trained in designing and facilitating high-impact sessions across diverse contexts, including senior executives and C-suite leaders. Developed advanced facilitation skills for leading complex conversations, decision-making, and alignment across teams.

Applied structured problem-solving approaches to real-world business challenges. Strengthened executive communication, influence, and resilience in fast-paced, ambiguous environments.

Built core people-management skills including feedback, coaching, and performance management across cultures and generations. Strengthened leadership capability in team motivation, accountability, and collaboration.

Developed a strong foundation in service operations, hospitality management, and business operations. Trained in managing diverse guest needs, including VIP and executive-level service delivery.

Learned to design and optimize sales processes, methodologies, and playbooks to improve execution and revenue performance. Gained practical exposure to continuous improvement of go-to-market and operations systems.