Loreen Temesi
@loreentemesi
Customer-centric marketing and CX leader driving growth through data-led digital strategies.
KenyaWhat I'm looking for
I am a customer-centric marketing and communications leader with 6+ years of cross-functional experience across Customer Experience, Digital Marketing, Public Relations, Call-Centre Operations, and Executive Support.
I have a proven record of raising brand visibility through targeted digital campaigns and 30+ organic media features, translating performance data into actionable insights, and aligning storytelling with business outcomes.
I have driven measurable outcomes such as improving NPS and first-contact resolution by redesigning CX workflows, increasing membership by 27%, converting prospective leads, and re-engaging inactive students to boost retention.
I am passionate about coaching and capacity building (ILO-certified Lead Digital-Marketing Trainer), stakeholder engagement, and using data-driven decision-making to develop teams and deliver commercial and service-oriented results.
Experience
Work history, roles, and key accomplishments
Customer Care Assistant
Africa Nazarene University
Sep 2025 - Present (4 months)
Manage the university customer service desk and call centre, converting 38 prospective students and re-engaging 1,200 inactive students—350 submitted readmission letters—while maintaining CRM records and producing weekly/monthly KPI reports.
Marketing & PR Officer
Invest & Grow SACCO Ltd
Jan 2020 - Sep 2025 (5 years 8 months)
Owned social content calendar and grew community from ~3,000 to 18,000+ followers, led PR securing 30+ earned media features, and supported campaigns that drove 27% membership growth and product uptake.
Customer Service Officer
Faulu Bank of Kenya
May 2018 - Aug 2018 (3 months)
Delivered frontline customer support with adherence to compliance and service standards, building foundational service excellence and customer communication skills.
Education
Degrees, certifications, and relevant coursework
Unknown
Master of Business Administration, Business Administration
2025 -
Enrolled in a Master of Business Administration program beginning in September 2025.
IIInternational Labour Organization (ILO)
Lead Digital Marketing Trainer (Certification), Digital Marketing
2023 - 2023
Completed certification as a Lead Digital Marketing Trainer under an ILO initiative in 2023.
MTMurang'a University of Technology
Bachelor of Commerce, Marketing
Completed a Bachelor of Commerce with a focus on Marketing at Murang'a University of Technology.
Google Digital Skills for Africa
Fundamentals of Digital Marketing (Certificate), Digital Marketing
2021 - 2021
Completed the Fundamentals of Digital Marketing training through Google's Digital Skills for Africa program in 2021.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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