QMQueen Mutete
@queenmutete
Dynamic Learning and Development Specialist with impactful training expertise.
KenyaWhat I'm looking for
I am a Learning and Development Specialist with over 5 years of experience in designing and executing impactful sales training programs. My proficiency in conducting training needs assessments and developing curricula has allowed me to leverage digital tools effectively, enhancing learning experiences across various platforms.
In my recent role as Head of Learning and Development at Calltronix Kenya Limited, I developed a company-wide training framework that significantly improved team performance and engagement. I implemented Train-the-Trainer programs and monitored training outcomes, leading to a notable 20% increase in productivity. My commitment to fostering leadership development and managing Learning Management Systems has been pivotal in driving performance improvements across sales teams.
Throughout my career, I have demonstrated a strong ability to lead training initiatives, manage multiple projects simultaneously, and ensure the timely delivery of effective training solutions. I am passionate about cultivating an environment where continuous learning and development thrive, ultimately contributing to organizational success.
Experience
Work history, roles, and key accomplishments
Head of Learning and Development
Calltronix Kenya Limited
Jan 2022 - Dec 2023 (1 year 11 months)
Developed and implemented a company-wide training framework, significantly enhancing team performance and engagement. Managed LMS content, conducted training needs assessments, and implemented Train-the-Trainer programs, leading to a 20% improvement in team productivity.
Regional Training Officer
Sunculture Kenya Limited
Jun 2021 - Dec 2021 (6 months)
Led end-to-end sales force training activities for the North Rift region, ensuring highly effective and productive sales agents. Successfully onboarded new sales agents by developing a comprehensive sales curriculum and identifying knowledge gaps through field engagement.
Training and Development Assistant
Calltronix Kenya Limited
Sep 2020 - Jun 2021 (9 months)
Assessed and evaluated employee competency levels, designing and delivering targeted training programs to close knowledge gaps. Deployed a variety of training methods, including coaching and on-the-job training, to enhance service delivery and improve KPIs.
Lead Trainer
Google Digital Skills for Africa Program
Jul 2018 - Aug 2020 (2 years 1 month)
Trained small and medium businesses on digital literacy, enabling them to become competent technology users with an online presence. Conducted needs assessments, mobilized beneficiaries, and managed project logistics, including budget planning and M&E reporting.
Relationship Officer
Centenary Micro Enterprise Limited
Mar 2018 - Jun 2018 (3 months)
Managed client relationships within the micro-enterprise sector, ensuring high levels of customer satisfaction and retention. Provided financial advice and support to clients, contributing to business growth and stability.
Volunteer
VSO- ICS
Apr 2017 - Jul 2017 (3 months)
Contributed to community development initiatives in Loitokitok Sub County, supporting various project activities. Collaborated with local teams to achieve program objectives and enhance community well-being.
Sales Consultant
Faulu Microfinance Bank
Sep 2015 - Mar 2017 (1 year 6 months)
Advised clients on suitable financial products and services, driving sales and achieving targets at the Eldoret Branch. Focused on customer acquisition and retention, building strong client relationships within the microfinance sector.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor of Business Management, Finance and Banking
Grade: 2nd Class Upper Division
Achieved a 2nd Class Upper Division in Finance and Banking. This program provided a strong foundation in business management principles with a specialization in financial and banking operations.
Mbooni Girls Secondary School
Kenya Certificate of Secondary Education, General Studies
Grade: A-
Completed secondary education with an A- grade. This involved a comprehensive curriculum preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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