At Tribe Hotel, I provide end-to-end support and resolve issues for more than 100 stakeholders weekly, achieving a 95% satisfaction rate and reducing repeat issues by 20%. I also coordinate onboarding and service delivery for new arrivals, including scheduling, cross-team coordination, and follow-up.
Previously, at Fifteen Rooftop and Bar, I handled daily inquiries and coordinated shifts for a 14-member team. At Villa Rosa Kempinski, I supported reporting and scheduling, trained and onboarded new hires, and mentored interns into full-time employees. I’m pursuing the aPHRi certification and have completed training in project management, stakeholder management, and customer journey mapping.
