Open to opportunities

Ann Mbuthia

@annmbuthia1

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Hospitality professional specializing in guest services, training, and operational excellence.

Kenya

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What I'm looking for

I seek a role combining guest services and training where I can improve service quality, mentor staff, run operations efficiently, and contribute to measurable customer satisfaction gains.

I am a dynamic hospitality professional with experience across education and hotel operations, from tutoring hospitality subjects to managing front-office and housekeeping functions. I have led initiatives that improved student outcomes at Amboseli Institute, boosted guest satisfaction through feedback-driven service changes at Voyager Beach Resort, and streamlined office operations at Reef Hotel Mombasa.

I excel at designing engaging instructional programs, coordinating events like the Annual Food Fair at Kenya Utalii College, and implementing administrative processes that improve efficiency. I bring strong communication, analytical problem-solving, and team leadership skills to roles that blend training, guest services, and operational management.

Experience

Work history, roles, and key accomplishments

Tutor

Amboseli Institute of Hospitality and Technology

Sep 2018 - Dec 2021 (3 years 3 months)

Provided one-on-one and group tutoring in hospitality subjects, implementing interactive methods that significantly improved student pass rates and academic performance.

Instructional Design Tutoring Curriculum Development Learning Management Systems (LMS)Classroom Management Mentoring

Hospitality Manager

Voyager Beach Resort

Jun 2017 - Nov 2017 (5 months)

Managed daily hotel operations and guest services, led a guest feedback initiative that increased positive reviews and improved service ratings.

Guest Service Customer Feedback Analysis Event Coordination Team Supervision Billing Quality Assurance

Office Administrator

Reef Hotel Mombasa

May 2016 - Sep 2016 (4 months)

Streamlined office operations and supervised administrative staff, improving interdepartmental communication and operational efficiency.

Office Administration Inventory Management Reporting Staff Supervision Scheduling Customer Service Record keeping

Exhibition Manager

Kenya Utalii College

May 2015 - Dec 2015 (7 months)

Coordinated the Annual Food Fair, managing exhibitor sales and marketing strategies that drove record attendance and exceeded exhibitor sales targets.

Event Management Budgeting Marketing Strategy Vendor Relations Operations Customer Service

Housekeeping Attendant

The Clarion Hotel

Jan 2015 - May 2015 (4 months)

Performed housekeeping and front-office support duties, resolving guest complaints promptly and ensuring accurate billing and reservations.

Housekeeping Reserving

Housekeeping

Nairobi Serena Hotel

Jan 2013 - Dec 2013 (11 months)

Maintained high standards of cleanliness and room readiness, managed inventory of cleaning supplies, and reported maintenance issues to ensure guest satisfaction.

Housekeeping Inventory Management Cleaning Chemicals Safety Maintenance Reporting Room Preparation Health & Safety)