Open to opportunities

Rosemary Ayobami

@rosemaryayobami

Message

Customer-focused front desk and customer service professional delivering exceptional client support.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can use my communication and problem-solving skills, support clients across channels, and grow in administrative responsibility.

I am a customer-focused front desk and customer service professional with experience across retail customer support and corporate reception roles. I have handled high volumes of inquiries via phone, WhatsApp and social media, processed orders, resolved complaints, and maintained repeat customer relationships for a fashion brand.

I bring strong communication, problem-solving and administrative skills supported by Microsoft Word, basic Excel and Google Docs proficiency. I am organized, reliable and experienced scheduling appointments, managing correspondence, and ensuring smooth client interactions in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Haywhy’s Empire

Jan 2021 - Jan 2025 (4 years)

Responded to customer inquiries via WhatsApp and social media, processed orders and followed up on deliveries, and resolved complaints to maintain repeat customer relationships.

Customer Support WhatsApp Instagram Support Order Processing Complaint Resolution Client Relations Communication Time Management Microsoft Word

Front Desk Officer

Resolution Law Firm

Jan 2019 - Jan 2021 (2 years)

Welcomed clients, managed incoming calls and directed inquiries, scheduled appointments, and handled mail and document flow to ensure smooth front-desk operations.

Reception Appointments Client Relations Communication Microsoft Excel Time Management

Secretary

Utmost Favour Associates

Jan 2016 - Jan 2017 (1 year)

Managed incoming calls and correspondence, maintained appointment schedules and meeting minutes, and prepared administrative reports using computer tools.

Administrative Support Scheduling Meeting Minutes Report Preparation Microsoft Word Google Docs

Education

Degrees, certifications, and relevant coursework

The Polytechnic, Ibadan

Ordinary National Diploma, Public Administration

2017 - 2019

Completed an Ordinary National Diploma in Public Administration at The Polytechnic, Ibadan, focusing on administrative principles and office management.