Open to opportunities

Hilda Madu

@hildamadu

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Customer-focused support professional skilled in service, administration, and sales.

Nigeria

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What I'm looking for

I am seeking a client-facing administrative or customer-support role where I can use my CRM, communication, and organizational skills to improve customer satisfaction and support team operations while growing into increased responsibility.

I am a customer-focused support professional with hands-on experience across customer service, front-desk operations, and administrative assistance in fast-paced office environments. I consistently deliver empathetic, professional service across phone, email, and in-person interactions while resolving concerns and maintaining high customer satisfaction.

My background includes converting leads into sales, managing property and office records, coordinating recruitment and onboarding, and supporting meetings and training logistics. I bring strong communication, accuracy, and MS Office proficiency to every role, plus CRM and call-logging experience.

I am adaptable, detail-oriented, and results-driven, with a proven ability to support teams, manage visitor and client relationships, and improve operational workflows. I seek roles where I can apply my customer-success mindset, administrative strengths, and sales abilities to drive positive outcomes.

Experience

Work history, roles, and key accomplishments

Front Desk Officer / Administrative Assistant

Multigate Payment Limited

Jul 2025 - Jan 2026 (6 months)

Served as first point of contact and provided comprehensive administrative support including scheduling, correspondence handling, document management, and office supply coordination to ensure smooth operations.

Reception Administrative Support Scheduling Correspondence Management Document Management Microsoft Office

Front Desk Officer

CWG Plc

Aug 2024 - Jun 2025 (10 months)

Managed front desk operations and visitor access while supporting HR functions including reference checks, recruitment coordination, onboarding, leave tracking, and training logistics.

Front Desk Operations Reception Recruitment coordination Onboarding Leave Management Administrative Support

Customer Service Representative

Potsandpan Lekki Services

Sep 2023 - Dec 2023 (3 months)

Handled inbound customer calls and CRM logging, resolved complaints efficiently, and persuaded customers with clear product and service explanations to maintain high satisfaction levels.

Customer Service CRM Complaint Resolution Data Entry Active Listening

Personal Assistant

Seven Palms Properties

Jun 2023 - Sep 2023 (3 months)

Provided administrative support and property management bookkeeping while converting new leads into clients through persuasive sales and maintaining client relationships through transaction closings.

Administrative Support Sales Client Relationship Management Bookkeeping Microsoft Office