Open to opportunities

Roselyn Baña

@roselynbaa

Message

Patient advocate who delivers empathetic, detail-driven healthcare support and admin service.

Philippines

Message

What I'm looking for

I’m looking for a healthcare/admin or non-voice support role where I can use my empathetic communication and strong organization to manage sensitive information accurately, collaborate remotely, and deliver high-quality service in a fast-paced environment.

I’m a Patient Advocate with hands-on experience serving as a liaison between patients and healthcare providers. I handle sensitive registration concerns and documentation with accuracy, confidentiality, and a consistently professional, empathetic approach.

I also bring customer and technical support experience, resolving account setup and basic troubleshooting while documenting interactions to maintain quality standards. Across healthcare and HR support roles, I’ve strengthened my time management, integrity-driven communication, and organized administrative execution—especially while collaborating with U.S.-based hospital teams using remote systems and platforms.

Experience

Work history, roles, and key accomplishments

Current

Patient Advocate | Associate

Current

R1 RCM Philippines, Inc.

Apr 2023 - Present (3 years)

Served as a liaison between patients and healthcare providers, handling registration concerns and documentation. Processed sensitive patient information securely and collaborated with U.S.-based hospital teams using remote systems.

Patient Advocacy Documentation Remote Collaboration Confidentiality Quality Service

Customer Experienced Agent

Alorica

Feb 2022 - Mar 2023 (1 year 1 month)

Provided customer and technical support, resolving issues related to account setup and basic troubleshooting. Documented customer interactions while maintaining quality standards.

Customer Support Technical Support Documentation Time Management Standards

Human Resource Assistant

Nephrology Group Dialysis Centers

Nov 2019 - May 2020 (6 months)

Supported HR functions including employee records and interview coordination. Managed filing systems, reports, and staff communications while maintaining confidential personnel data with accuracy.

HR & Administration Interview Coordination Records Management Confidentiality Administrative Support Report Preparation Employee Communications

Education

Degrees, certifications, and relevant coursework

St. Joseph College of Bulacan

Bachelor of Arts, Psychology

Activities and societies: Best in Thesis; Peer Counselor of the Year (Astoria Evita Ramil Psychological Association of the Philippines).

Completed a Bachelor of Arts in Psychology at St. Joseph College of Bulacan. Received recognitions including Best in Thesis and Peer Counselor of the Year.