Paul John Paculan

PP

Looking for a job

Paul John Paculan

@pauljohnpaculan

Healthcare Administrative Assistant at Confidant Health supporting patient follow-up, appointment coordination, and admissions.

At Confidant Health, I conduct patient follow-up and outreach, coordinate appointments and reminders, and help patients reconnect with services. I also review profiles and verify insurance eligibility ahead of appointments.

I document outreach and scheduling in EHR/EMR systems, support patients with app navigation and account access, and coordinate with providers and internal teams. Previously, I supported callers at TTEC – UnitedHealthcare Provider Line (Dental), assisted customers at Remitly, and handled technical support at Sykes Asia– AT&T Mobility.

Experience

Work history, roles, and key accomplishments

CH

Healthcare Administrative Assistant

Confidant Health

Apr 2025 - Oct 2026 (1 year 6 months)

Conducted patient follow-up and outreach to support continuity of care. Coordinated appointments, reminders, rescheduling, cancellations, and follow-up after missed visits, and verified insurance eligibility.

Patient Engagement Appointment Scheduling Rescheduling Reminders No Show Reduction Cancellations Insurance Eligibility Verification EHR Documentation Patient Onboarding Navigation Provider coordination Cross functional Team Coordination Patient Communication Issue Resolution Confidential Information Handling Data Entry Administrative Support Customer Service Technical Troubleshooting

TT

Customer Service Representative II

TTEC

Jan 2023 - Dec 2024 (1 year 11 months)

Supported callers with provider-line inquiries, communicated information clearly, and followed service procedures while handling sensitive information.

Customer Service Communication Skills Sensitive Information Handling

RE

Payments Representative

Jan 2015 - Dec 2017 (2 years 11 months)

Assisted customers with payment-related inquiries and account support while maintaining accuracy and professional communication.

Payments Account Support Customer Service Accuracy Professional communication

SA

Technical Support Specialist

Sykes Asia

Jan 2014 - Dec 2015 (1 year 11 months)

Troubleshot customer technical issues, guided users through solutions, and documented support interactions.

Technical Troubleshooting Customer Support Documentation

SL

Payment Collections Representative

Startek Philippines Ltd.

Jan 2013 - Dec 2015 (2 years 11 months)

Handled payment and account-related customer interactions in line with service guidelines and communication standards.

Payment Collections Account Management Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

SC

STI College

Bachelor of Science, Business Management

2009 - 2013

Bachelor of Science in Business Management with a major in Operations, completed in 2013.

Tech stack

Software and tools used professionally

Google Docs

Google Drive

Slack

Aircall

Asana

Google Sheets

Claude

Availability

Looking for a job

Location

Philippines

Authorized to work in

Salary expectations

80k+ PHP

Job categories

Healthcare Administrative Assistant Patient Engagement Specialist Admissions Specialist

Skills

Patient Engagement Patient Follow Up Appointment Scheduling Appointment Rescheduling Appointment Reminder Systems No Show Reduction Cancellations Insurance Eligibility Verification EHR Documentation Patient Onboarding Patient App Navigation Provider coordination Patient Communication Issue Resolution Confidential Information Handling

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