Rosecianie Clementson
@rosecianieclementson
Experienced customer service and fine jewelry sales specialist.
What I'm looking for
I am a seasoned customer service professional and fine jewelry sales specialist with over a decade of experience working onboard cruise lines and in retail environments. I consistently met and exceeded weekly sales targets, advanced into management roles, delivered product seminars, and built trusting relationships with guests to create memorable shopping experiences.
I bring strong bilingual communication skills in English and Spanish, technical proficiency with point-of-sale systems and device connectivity, and leadership experience motivating teams and maintaining high standards for presentation and service. I am dependable, adaptable, and focused on delivering results and exceptional customer satisfaction.
Experience
Work history, roles, and key accomplishments
Fine Jewelry Sales Specialist
Cunard
May 2024 - Jan 2025 (8 months)
Sold fine jewelry onboard the Queen Elizabeth, met weekly targets, assisted with fittings, and provided product education to international guests.
Customer Service & Jewelry Sales Specialist
Harding Brothers Retail
Oct 2022 - Dec 2023 (1 year 2 months)
Provided jewelry sales and customer service onboard Norwegian Cruise Line, delivering product seminars and creating memorable guest experiences that drove sales.
Watch & Fine Jewelry Specialist
Dufry Cruise Services
Feb 2020 - May 2022 (2 years 3 months)
Met weekly sales targets onboard cruise ships by providing expert product knowledge, personalized service, and closing multiple high-value sales.
Watch and Fine Jewelry Specialist
Dufry Cruise Services
Feb 2020 - May 2022 (2 years 3 months)
Met weekly sales targets selling watches and fine jewelry onboard, provided product demonstrations and fittings, and built guest relationships to drive repeat sales.
Customer Service Manager
GoGo Gadgets
Oct 2014 - Feb 2020 (5 years 4 months)
Promoted to manager after under a year as cashier; supervised staff, maintained store appearance, and increased in-store sales through team coaching.
Customer Service / Sales and Cashier
A&G Piraña Joe
Jan 2013 - Mar 2014 (1 year 2 months)
Managed sales and cashier responsibilities, processed transactions accurately, balanced drawers, and maintained sales floor presentation.
Sales and Cashier
A&G Piraña Joe Gift Shop
Jan 2013 - Mar 2014 (1 year 2 months)
Handled sales transactions and cashier duties while assisting customers and maintaining store presentation to support a positive shopping experience.
Customer Service / Sales Associate
Diamonds International
Aug 2010 - Feb 2012 (1 year 6 months)
Served customers and supported sales operations on the floor, assisting with product questions and transactions to drive in-store sales.
Customer Service / Receptionist
Mayan Princess Resort
Jan 2010 - Aug 2010 (7 months)
Handled guest reception and customer service duties, resolving inquiries and improving guest satisfaction during peak resort seasons.
Customer Service Representative
Mayan Princess Resort
Jan 2010 - Aug 2010 (7 months)
Greeted and assisted guests, managed financial transactions and balanced drawers, and maintained sales floor appearance while delivering outstanding customer service that supported in-store sales growth.
Education
Degrees, certifications, and relevant coursework
French Harbour Seventh-day Adventist Institute
High School Diploma, Science and Computers Communication
Completed secondary education with titles in Bach in Science and Letters and Technician in Computers Communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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