Rosalino Pilapil Jr

Rosalino Pilapil Jr

Cebu, Philippines | +639453847931 | [email protected]

Hi! I'm a detail-oriented and reliable Virtual Assistant with experience in global technical support at Travelport, a leading travel tech platform. I've worked directly with international clients and partners, resolving technical issues, managing travel-related systems, and ensuring smooth support operations across time zones.

-I’m now offering Virtual Assistant and admin support services remotely, with a strong background in:

-Technical issue resolution

-Customer communication (email, chat, phone)

-CRM & ticketing systems

-Travel systems and software (GDS, API tools, Sabre/Amadeus experience if any)

-Report generation and documentation

-Google Workspace, Microsoft Office, and Canva

-Research and data entry

🛠️ Skills & Tools

-Help Desk & Technical Support

-CRM systems (e.g., Salesforce, Zendesk)

-Google Workspace (Docs, Sheets, Gmail, Calendar)

-Microsoft Office (Word, Excel, PowerPoint)

-Canva (social media design, reports)

-Travel Systems (GDS: [Amadeus, Galileo, Apollo – if applicable])

-Admin & Email Support

-Data Entry & Research

-Time zone flexibility & global communication

🌍 Experience

-Global Technical Support – Travelport

-Cebu, Philippines (Remote/Hybrid) | [Year–Present]

-Provided 24/7 support to international clients and partners

-Handled escalated technical issues across travel systems

-Collaborated with global teams for troubleshooting and resolutions

-Delivered email/chat-based customer support with high satisfaction ratings

-Produced reports and tracked support tickets

💬 Availability & Rates

-Available for part-time or project-based VA support

-Time zone flexibility (Europe/North America compatible)

-Starting at $5/hour (negotiable based on project scope)

I’m tech-savvy, fast-learning, and professional.