KPKevin Pangilinan
@kevinpangilinan
Versatile virtual assistant skilled in admin, support, and remote operations.
PhilippinesWhat I'm looking for
I am an adaptable, detail-oriented professional with over 5 years of combined experience in customer service, technical support, hospitality, and administrative assistance. I excel at remote operations, task coordination, and problem-solving to keep daily business functions running smoothly.
My background includes inventory and supplies management, client communication across international teams, and technical troubleshooting for customers. I have trained new staff, consistently met performance metrics, and handled high-pressure, multitasking environments with professionalism.
I am seeking to contribute my organizational, communication, and multitasking abilities as a Virtual Assistant to support business operations and growth, bringing proficiency in Microsoft Office, Google Workspace, CRM basics, and remote collaboration tools.
Experience
Work history, roles, and key accomplishments
Seafarer / Steward
Cordial Shipping, Inc.
Jan 2019 - Jan 2023 (4 years)
Managed inventory and supplies, maintained communications with international staff and clients, and trained new team members to ensure smooth daily operations aboard vessels.
Technical Support Representative
Telstra – Teletech
Sep 2016 - Apr 2018 (1 year 7 months)
Provided technical troubleshooting and account/billing assistance to Telstra clients via phone and digital channels, consistently meeting customer satisfaction and resolution time targets.
Waiter
Razon's
Sep 2014 - Feb 2015 (5 months)
Delivered prompt customer service, managed orders and cash transactions, and upheld cleanliness and food safety standards in a high-volume restaurant.
Restaurant Waiter
Razon's of Guagua
Sep 2014 - Feb 2015 (5 months)
Delivered prompt customer service, handled orders and cash transactions, and maintained cleanliness and food safety compliance in a high-volume restaurant.
Waiter
Greenwich
Oct 2012 - Jan 2013 (3 months)
Assisted customers with table service, coordinated with team members to ensure guest satisfaction, and addressed customer needs promptly.
Restaurant Waiter
Greenwich
Oct 2012 - Jan 2013 (3 months)
Assisted customers and coordinated table service to ensure guest satisfaction during shifts at SM Molino.
Education
Degrees, certifications, and relevant coursework
SPSTI College - Las Piñas
Hospitality & Restaurant Service Systems Technology
2010 - 2013
Completed a Hospitality & Restaurant Service Systems Technology program focused on restaurant operations and service management from 2010 to 2013.
SPSTI College Las Piñas
Diploma, Hospitality & Restaurant Service Systems
2010 - 2013
Completed studies in Hospitality & Restaurant Service Systems at STI College Las Piñas from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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