I’m an experienced analytics and business systems professional with a background spanning customer experience, speech and interaction analytics, business operations, compliance, and technology-driven process improvement. Throughout my career, I’ve worked at the intersection of people, data, and technology—turning complex business needs into practical solutions that improve efficiency, customer experiences, and organizational performance.
My experience includes administering and optimizing enterprise platforms such as NICE Interaction Management, SpeechMiner, and Genesys Cloud, as well as applying generative and agentic AI concepts to research, workflow improvement, analytical problem-solving, and solution design. I have extensive experience developing analytics strategies, identifying customer and compliance trends, improving business processes, and translating data into actionable insights for both operational teams and leadership.
I also bring a strong foundation in customer service, training, stakeholder collaboration, and leadership. I’m particularly interested in opportunities where I can combine analytics, AI, customer experience, and business strategy to help organizations solve problems, improve processes, and make better use of emerging technology.
I hold a Master of Arts in Innovative Leadership and a Bachelor of Arts in Behavioral Science, along with certifications and continuing education in generative and agentic AI. I’m open to remote opportunities where my experience can contribute to an innovative, collaborative, and forward-thinking organization.
