Open to opportunities

Jillian Hunter

@jillianhunter

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Strategic systems and operations leader optimizing CRM and workflow automation.

United States

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What I'm looking for

I seek roles where I can lead systems strategy and automation, drive CRM optimization, partner cross-functionally, and deliver measurable operational improvements.

I am a strategic systems and operations leader with over a decade of experience aligning technology, sales operations, and product development to business growth. I convert complex business challenges into scalable technical solutions, focusing on CRM optimization, process automation, and data-driven decision-making.

At enterprise organizations I have led cross-functional initiatives that improved claims accuracy, data integrity, and reporting scalability, and I have delivered automation that reduced manual input and cycle time by 35% and case resolution time by 40%. I partner closely with Legal, Operations, IT, and engineering teams to translate data trends into actionable requirements and to drive adoption through change management and training.

I bring hands-on experience with SQL, Salesforce, Power BI, Tableau, API integrations, and Agile delivery, and I consistently build operational roadmaps and stakeholder alignment that increase user adoption and measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Claims Examiner

Current

Prudential

Jan 2020 - Present (5 years 9 months)

Led process and systems optimization to improve claims accuracy and reporting scalability, driving a 35% reduction in manual input and cycle time and defining business requirements for compliance automation and platform upgrades.

Salesforce SQL Process Automation Change Management System Integration Stakeholder Management Reporting Requirements Gathering

Operations & Process Analyst

Advanced Call Center Technologies

Jan 2022 - Dec 2023 (1 year 11 months)

Spearheaded systems improvement projects and CRM enhancements, using SQL analysis to identify root causes and drive resolution strategies that improved KPIs by 20% and supported tool implementation and adoption.

SQL Process Improvement Dashboarding Requirements Definition Data Analysis User Adoption & Compliance

Digital Strategy Lead

The Sphere Network

Jan 2020 - Dec 2022 (2 years 11 months)

Led digital transformation and technical implementation of marketing automation and analytics, partnering with data science to optimize integrations and improve campaign conversion and system efficiency.

Marketing Automation SEO Analytics System Integration Data Analysis Automation Tools Project Management

District Parent Educator

Fort Bend ISD

Jan 2011 - Dec 2020 (9 years 11 months)

Directed a 23-site program and 35-person team, using data-driven systems and stakeholder engagement to increase program engagement by 40% and implement district-wide initiatives and KPIs.