Open to opportunities

Kim Rains

@kimrains

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Customer-focused Customer Service Specialist with 10+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer success, offers growth opportunities, and fosters a collaborative environment.

I am a dedicated Customer Service Specialist with over a decade of experience in delivering exceptional client support and driving operational excellence across various industries. My expertise lies in fostering strong customer relationships, resolving complex inquiries, and ensuring seamless integration of solutions tailored to meet diverse client needs.

Throughout my career, I have demonstrated a results-driven approach, with a strong aptitude for process improvement and troubleshooting. I have successfully transitioned manual systems to digitized platforms, significantly increasing efficiency and enhancing cross-departmental communication. My commitment to quality compliance and operational consistency has led to measurable improvements in customer satisfaction and retention.

I thrive in collaborative environments, working effectively with cross-functional teams while independently managing tasks to achieve business objectives. My goal is to leverage my skills and experience to contribute to a forward-thinking organization that values customer success and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Systems Quality Specialist

Current

Probi

Sep 2021 - Present (3 years 8 months)

Increased efficiency of the change control process by 90% through digitization, improving communication and compliance. Developed comprehensive batch records and maintained a quality management system, ensuring audit readiness and regulatory alignment.

Change Control Quality Management Systems Regulatory Compliance Root Cause Analysis Cross Functional Collaboration Process Improvement SharePoint Quality Assurance

Quality Assurance Specialist

Leiters

Oct 2019 - Oct 2021 (1 year 11 months)

Managed change control requests and CAPA investigations, improving operational consistency and compliance. Centralized quality documents and directed training programs to enhance staff adherence to new procedures.

Change Control CAPA Training Regulatory Compliance Document Management Root Cause Analysis SharePoint

Quality Auditor

Upsher-Smith Laboratories, LLC

Mar 2013 - Sep 2019 (6 years 6 months)

Conducted audits to evaluate production processes, driving corrective actions that improved compliance. Modernized workflows and trained teams on production processes, enhancing operational performance and regulatory readiness.

Auditing Training Quality Control Data Analysis SharePoint